Administrative Officer

Administrative OfficerProvides administrative management and guidance for the Office of the Director and its operational services, interpreting policies, laws, and regulations and recommending solutions to administrative issues.Reviews, tracks, and coordinates responses to patient complaints, patient advocate requests, congressional inquiries, Office of Inspector General reports, issue briefs, and other time-sensitive correspondence.Coordinates the review, revision, and implementation of policies and standard operating procedures; reviews facility policies requiring executive concurrence and recommends corrective actions.Coordinates recruitment and hiring activities for service chiefs, executives, and Title 5 employees, including developing position descriptions and functional statements, initiating personnel actions, assisting with vacancy announcements, and arranging interview panels.Maintains personnel-related records and prepares documentation for performance management, incentives, awards, telework agreements, organizational changes, and other personnel matters; supports implementation of approved All Employee Survey action plans.Serves as the Automated Data Processing Applications Coordinator and Personal Identity Verification sponsor, coordinating user access, basic technical troubleshooting, access reviews, equipment and software needs, and PIN resets.Develops and facilitates process improvement projects using Lean, Six Sigma, and project management techniques to improve administrative workflows and ensure timely completion of action plans.Supports leadership committees, councils, and workgroups by coordinating assigned activities, participating in meetings, and documenting proceedings and action items.Conducts qualitative and quantitative analyses of program operations, resource needs, and performance trends; investigates deviations and recommends improvements to program efficiency and effectiveness.Prepares studies, reports, executive decision memoranda, and briefings that present findings, implementation strategies, and recommendations to the Director, Health System Specialist, and other management officials.Work Schedule: Monday - Friday, 8:00a.m. - 4:30p.m. PST Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer / PD01447O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized