Sales Support Coordinator

The Sales Support Coordinator keeps our U.S. sales operations running smoothly by managing order coordination, customer service, and administrative support. Acting as the central connector between internal supply chain teams and key external partners—including distributors, retailers, brokers, and Asian grocery channels—this role ensures accurate order fulfillment, clear communication, and seamless execution of sales initiatives.

Key Responsibilities Summary • Order & Logistics Management: Handle order entry, verify pricing, track shipments/backorders, resolve claim/shortage issues, and coordinate delivery appointments with logistics partners and overseas teams (China/Singapore/Hong Kong). • Account & Channel Operations: Manage day-to-day operational support for U.S. retail, wholesale, distributor, and Asian grocery channel accounts (including Chinese, Taiwanese, Korean, Japanese, Vietnamese, and Filipino markets). • Documentation & Data Maintenance: Maintain customer files, pricing forms, item setup sheets, vendor portals, trade support documents, and account requirements. • Sales & Promotional Support: Assist with product launches, sample shipments, trade show prep, retail promotion tracking, displays, and marketing materials. • Reporting & Administrative Tasks: Generate sales and inventory reports, prepare meeting materials/agendas, track action items, and support management with onboarding and travel. • Communication & Process Improvement: Deliver clear cross-functional updates via email, Teams, and WeChat, while identifying ways to streamline workflows and improve sales operations.

Qualifications Summary
• Education & Experience: Bachelor’s degree required. 3–5 years of experience in sales support, account coordination, or customer service. Background in food/beverage, CPG, grocery, import/export, or retail distribution is preferred. • Technical Skills: Proficient in Microsoft Office with strong Excel skills required. Experience with ERP, CRM, EDI, customer portals, or order management systems is a plus. • Key Capabilities: Highly detail-oriented, organized, and proactive with strong written/verbal communication. Comfortable analyzing pricing, invoices, purchase orders, deductions, and sales reports while managing multi-departmental workflows. • Language Requirements: English fluency required. Bilingual proficiency in Mandarin is strongly preferred; fluency in Cantonese, Korean, Vietnamese, Japanese, Tagalog, or Spanish is a plus. • Industry Context (Preferred): Experience supporting Asian/ethnic grocery or mainstream retail channels. Familiarity with imported CPG/food items (instant noodles, RTD beverages, snacks, sauces) and standard CPG operations (PO processing, case packs, pallet counts, lead times, item setups, and promotions).

WORK LOCATION AND SCHEDULE This role is based primarily in City of Industry, California. Standard schedule is Monday through Friday during regular business hours, with occasional flexibility required for customer deadlines, trade shows, meetings, or urgent account support. Occasional local travel may be required for customer meetings, warehouse visits, retail market checks, trade shows, or company events.

COMPENSATION Competitive base salary based on experience, language skills, industry background, and job fit. Recommended Los Angeles / City of Industry hiring range: $60,000 - $80,000 DOE annually for a qualified coordinator; looking for candidates with strong CPG, Asian grocery, mainstream grocery ERP/order management, bilingual Mandarin, or sales operations experience. Benefits, paid time off, mileage reimbursement, phone allowance, bonus eligibility, and other compensation details may be provided based on company policy.

IDEAL CANDIDATE PROFILE The ideal candidate is organized, responsive, detail-oriented, and comfortable serving as a key support point between the sales team, customers, distributors, logistics partners, and internal management. This person should enjoy solving problems, keeping information accurate, following up quickly, and helping the sales organization operate smoothly 

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Coordinate sales order processing, pricing verification, shipment follow-up, claims, shortages, backorders, and delivery scheduling.
- Support retail, wholesale, distributor, broker, and grocery channel account operations.
- Maintain accurate customer, pricing, item setup, vendor portal, trade support, and account documentation.
- Prepare sales reports, inventory reports, meeting materials, action item tracking, and promotional support updates.

- Bachelor’s degree required.
- 3 to 5 years or more of experience in sales support, account coordination, customer service, sales operations, or a related support role.
- Strong Microsoft Office skills required, including advanced working knowledge of Excel.
- Experience reviewing or analyzing purchase orders, invoices, pricing, deductions, sales reports, and customer account documentation.
- Strong written and verbal communication skills with the ability to coordinate across sales, supply chain, logistics, customer service, and management teams.
- Highly organized, detail-oriented, proactive, and comfortable managing multiple priorities and deadlines.
- English fluency required.
- Bilingual Mandarin proficiency strongly preferred for business communication with internal and external partners.

Preferred Qualifications

- Experience in food and beverage, CPG, grocery, retail distribution, import/export, or related consumer products environments.
- Experience supporting Asian grocery, ethnic grocery, or mainstream retail channels.
- Familiarity with Chinese, Taiwanese, Korean, Japanese, Vietnamese, Filipino, or other Asian market retail and distributor channels.
- Experience with ERP, CRM, EDI, customer portals, order management systems, or vendor compliance platforms.
- Knowledge of imported CPG or food products such as instant noodles, ready-to-drink beverages, snacks, sauces, or similar packaged goods.
- Understanding of CPG operations, including purchase order processing, case packs, pallet counts, lead times, item setups, promotions, and trade support.
- Additional language skills in Cantonese, Korean, Vietnamese, Japanese, Tagalog, or Spanish are a plus.