District Director - Central and Capital NY Region

District Director - Central and Capital NY Region At Applegreen, our mission is to delight customers in transit with passionate hospitality and brands they love. Overview The District Director is responsible for directing, planning, and managing multiple travel plazas within a geographic area; accountable for achieving the district financial goals and financial performance. This leader reports to the Road Director and oversees sales, profits, and related metrics for the region. Key Responsibilities Provide operational leadership to drive customer satisfaction, associate satisfaction, and financial performance for all Applegreen Brands. Lead and facilitate the delivery of sustainable business results against growth and profitability objectives. Conduct weekly district meetings to review P&L performance, brand standards, staffing and people metrics within the district. Work with Plaza Directors to develop, revise and complete annual budgets, set financial targets, monitor expenses, and optimize resource allocation. Drive revenue growth through promotions, upselling and customer engagement strategies. Identify best practices across plazas and roll out knowledge transfer across stores/plazas and focus on improving underperforming plazas. Identify profitability opportunities within plazas. Anticipate challenges, create competitive breakthrough strategies. Promote organizational alignment by ensuring that Applegreen’s overall business direction and strategies are understood by all associates. Understand food & beverage/retail brand standards, along with applicable regulations, and their potential impact on the business. Identify service improvements, anticipate challenges, and create competitive breakthrough strategies. Serve as change agent and provide oversight in the implementation of related programs and key initiatives. Set priorities and drive results through effective people management and processes utilizing reliable tools and leveraging resources to include other parts of the organization. Hold high performance expectations, willingly own results, and hold others accountable regardless of reporting relationship. Assign clear accountability and provide both the leadership and resources to ensure that individuals deliver desired contributions and results. Put in place early warning systems and appropriate metrics to identify and manage business and financial risks. Develop processes to enhance communication and sharing of best practices. Coordinate and direct work groups to address common issues. Hire, retain and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization. Anticipate future talent needs based on business plans. Develop plans to address skill and resource gaps. Address performance issues and align performance and rewards. Work with corporate groups as appropriate to ensure smooth development/pre-opening/conversion process for plazas if applicable. Required Skills/Abilities Excellent leadership abilities including team development, performance management and conflict management. Operational excellence abilities including standardization, process improvement and crisis management. Strong financial acumen in the areas of budgeting and forecasting, P&L management, cost control and revenue growth. Strong communication skills with the ability to influence all levels of the organization. Excellent analytical, decision making, problem-solving and root cause identification skills. Customer focus driven, with the ability to leverage customer insights to improve operations. Systems proficiency and data analysis including the interpretation of KPI’s and dashboards to inform decisions. Familiarity with food handling, safety, and other restaurant/QSR guidelines. Excellent project management skills and ability to independently manage multiple projects. Proficient with Microsoft Office Suite or related software. Education and Experience Bachelor’s degree in business administration, management, hospitality, finance or related field. 5 – 7 years of multi‑unit management experience. Progressive experience in F&B, retail or related operations. ServSafe certification a plus. Benefits 401(k) Retirement Savings Plan with a Company match of up to 4% Company-paid Life Insurance Paid Time Off Company cell phone Employee Assistance Program Earned Wage Access – Pay on Demand Education Assistance Other Voluntary Benefits This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business needs. #J-18808-Ljbffr Applegreen Travel Plazas