Bilingual Receptionist & Marketing Assistant

Job Description

Job Description

In-Office

The front desk of a personal injury firm is not a quiet job, and this is not a quiet role. You are the first voice an injured client hears, the person who keeps the office running, and the one helping get our name in front of the people who need us.

Elmm Law Group is a female-owned personal injury firm in Phoenix, and we are growing fast. We're hiring a Bilingual Receptionist & Marketing Assistant who wants more than a phone and a calendar. You'll answer and route calls in English and Spanish, keep the office organized, support our founder directly with executive assistant work, and pitch in on marketing: social posts, review requests, email campaigns, and community events.

Here's what makes this different: our founder is a former lead prosecutor and Arizona Assistant Attorney General, and she trains her team personally. We're small enough that your work is visible, and the person in this seat has real room to grow into marketing, client relations, or casework as we expand.

This is a full-time, in-office position at our Phoenix office, five days a week. It is not a remote or hybrid role. The front desk is the heart of the office, and that only works in person.

If you're the person who answers on the second ring, notices the lobby needs attention before anyone asks, and has opinions about the firm's Instagram, we want to meet you. Apply today.

Compensation:

$20 - $25 hourly

Responsibilities:

• Answer, screen, and route incoming calls in English and Spanish, often for clients who are hurt, stressed, and calling a law firm for the first time

• Greet clients and visitors and make the office feel welcoming from the moment they walk in

• Own the firm's calendar: schedule client appointments, coordinate attorney meetings, and keep everyone's day running on time

• Draft, schedule, and post social media content across the firm's channels

• Plan and coordinate content days: schedule the shoot, prep the space, organize what gets filmed, and keep the content calendar moving

• Support marketing campaigns: email newsletters, website updates, and promotional materials

• Request, track, and respond to client reviews and testimonials

• Provide executive assistant support to firm leadership: correspondence, follow-ups, expense tracking, and keeping projects from falling through the cracks

• Keep the office running day-to-day: supplies, vendors, mail, filing, and general organization

• Help coordinate community events, sponsorships, and networking opportunities that get our name out in Phoenix

• Support intake by collecting initial client information and routing new leads to the right team member quickly

Qualifications:

• Fluent in English and Spanish, spoken and written (required)

• 1-3 years in a receptionist, front desk, administrative, or executive assistant role; law firm experience a plus

• A warm, calm phone presence: our callers are often hurt, stressed, and confused, and you are the first person who makes them feel handled

• Comfortable with social media: you know your way around Instagram, Facebook, and TikTok, and you're not shy about being part of content days

• Genuinely organized, with the ability to switch between phones, calendars, and marketing projects without losing track of any of them

• Comfortable with Microsoft Office and Google Workspace; experience with Canva or scheduling tools is a plus

• Discreet and trustworthy with confidential client information

• High school diploma or equivalent required; associate's or bachelor's degree a plus

• Authorized to work in the U.S. and able to work full-time, in person, in our Phoenix office

About Company

We are a unique, female-owned personal injury firm in Phoenix. Our founder was a lead prosecutor who served as an Arizona Assistant Attorney General. Our mantra truly is helping accident victims navigate the insurance process after they have been injured, while seriously protecting their interests and fighting for them.

We are a small, growing team, which means the people who join us have real room to grow. You will be mentored directly by firm leadership, gain exposure to marketing, client relations, and firm operations, and have a clear path to more responsibility as we expand.

Our firm's guiding principles:

• Client-Centeredness

• Compassion

• Accountability

• Efficiency

• Detail-Oriented

What We Offer: Competitive pay, paid time off, paid holidays, health insurance, and a genuine opportunity to expand your role and influence as the firm grows.

We have offices in Phoenix and Mesa.