Office Manager / Creative Admin

Connecticut GI, a division of GI Alliance, is looking for a full-time experienced Billing Supervisor to join our Rocky Hill Care Center. We are the largest gastroenterology practice in Connecticut, with more than 30 care centers. Our employees form the foundation of our practice, and we take pride in being named a Top Workplace eight times. Our team works collaboratively with physicians and advanced practitioners to provide patients with comprehensive and compassionate care. Why Work With Us Selected as a Top Workplace eight times Competitive pay Very fast‑growing practice Key Responsibilities Operational Leadership Supervise daily billing operations including charge entry, claim edits, payment posting, A/R follow‑up, and denial management. Monitor workqueue volumes, productivity, and aging to ensure timely resolution of outstanding accounts. Assign and adjust workloads to meet departmental goals and maintain balanced staffing coverage. Serve as an escalation point for complex billing issues, payer disputes, and claim denials. Team Management & Development Provide coaching, training, and ongoing development for billing team leaders and staff. Conduct regular 1:1s, performance evaluations, and corrective action when necessary. Foster a collaborative, accountable, and solutions‑oriented team culture. Support onboarding and competency development for new team members. Revenue Cycle Performance Monitor key performance indicators (KPIs) such as days in A/R, denial rates, clean claim rate, and aging benchmarks. Identify trends, root causes, and process gaps impacting revenue capture or reimbursement. Partner with coding, clinical teams, and leadership to resolve systemic issues and improve workflows. Ensure compliance with payer policies, billing regulations, and organizational standards. Compliance & Quality Assurance Ensure accurate documentation, coding integrity, and adherence to federal, state, and payer guidelines. Support internal audits and implement corrective action plans as needed. Maintain up‑to‑date knowledge of billing regulations, CPT/HCPCS changes, and payer updates. Communication & Collaboration Act as a liaison between billing, coding, clinical departments, and external partners. Communicate operational updates, payer changes, and performance metrics to leadership and staff. Participate in cross‑functional meetings to support revenue cycle initiatives and organizational goals. Qualifications Required Skills/Abilities 3–5 years of experience in professional billing, revenue cycle, or medical office operations. Solid knowledge of revenue cycle, collections, payment posting, medical billing, Medicare, Medicaid, and third‑party payers. Strong understanding of CPT/HCPCS, ICD‑10, payer rules, and reimbursement methodologies. Proficiency with EHR and billing systems (Epic experience preferred). Excellent communication, problem‑solving, and organizational skills. Ability to lead and supervise staff, including managing performance. Strong relationship building, interpersonal, and leadership skills. Knowledge of medical terminology, healthcare coding systems, and clinic functions. Ability to work independently and manage deadlines. Adherence to HIPAA regulations for patient confidentiality. Preferred Experience in a multi‑specialty or GI practice setting. 2+ years of supervisory experience. Certified Professional Biller (CPB), Certified Professional Coder (CPC), or similar credential. Demonstrated success improving billing workflows or revenue cycle performance. Hours Monday – Friday 8:00am – 4:30pm Salary Range From $67,500 – $90,000 per year, depending on experience. Work Location In Person Performance Requirements Knowledge of clinic policies and procedures. Knowledge of medical terminology and insurance practices. Knowledge of computer programs and applications. Knowledge of CPT and ICD‑10 coding. Knowledge of managed care, Medicare, and Medicaid guidelines. Skill in effective personnel management including training staff and delegating duties. Skill in written and verbal communication. Ability to work effectively as a team member with physicians and other staff. Ability to flexibly respond to changing demands. Ability to plan, organize, prioritize and direct the work of others. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public. Prior experience interviewing candidates and determining staffing needs. Experience credentialing physicians and mid‑level providers. Experience managing patient issues. Equal Opportunity Employer Statement GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff, and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background. Pre‑employment Note: All job offers are contingent on the successful completion of a pre‑employment criminal history check. All applications must be completed in full for consideration. No phone calls or agencies, please. EEO/AA-M/F/disabled/protected veteran #J-18808-Ljbffr