Office Assistant II

Job Summary and Responsibilities

As our Office Assistant you will drive operational efficiency by managing communications streamlining patient data flow and ensuring the timely and accurate processing of reports. This role is instrumental in supporting our clinical team and directly impacts patient care quality within our dynamic healthcare environment.

Every day you will field incoming calls with exceptional customer service skills. You will facilitate the streamlined operation of the office managing diverse administrative functions and cultivating effective internal and external communication networks.

To be successful in this role you will have a proactive and resourceful approach to problem-solving and an unwavering commitment to anticipating needs and delivering accurate timely support.

• Knowledge of correct English usage including spelling grammar and punctuation medical terminology computer operations. office practices and procedures effective customer relations HMOs IPAs and insurance authorization procedures.
• Federal and State regulations pertaining to MediCal/Medi Care.
• Ability to perform a variety of clerical work following oral and written directions.
• Contact review obtain insurance authorization.
• Type on personal computers using word processing software.
• Prepare and maintain accurate files and records;

Job Requirements

• Clerical experience in a medical or insurance setting utilizing medical terminology or any combination of education and experience.

Where Youll Work

Founded in 1989 Dignity Health - Mercy Hospital is a 106-bed acute care nonprofit hospital located in Folsom California. Serving over 60000 patients annually the hospital offers a full complement of services including heart care cancer care womens health and neurology. Additionally Mercy Hospital of Folsom has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center and has been awarded the AMA/ASAs Get the Guidelines - Stroke Gold Plus Quality Achievement recognizing the hospitals commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.

Required Experience:

Junior IC