Secretary

Job Description


To support the vision, mission, and strategic priorities of ESC Region 12. To provide essential clerical and operational support to program specialists and department staff. This role ensures the efficient production of educational materials, seamless workshop registration, and responsive customer service to internal and external stakeholders.

Education/Certification

• High school diploma required
• Associate's Degree preferred

Special Knowledge/Skills


Excellent written, verbal, and interpersonal communication skills; proven ability to deliver effective presentations to diverse groups.

• Highly organized self-starter able to coordinate complex projects and manage program logistics through proactive problem-solving.
• Ability to research/interpret complex policies and translate data into actionable insights using advanced software (spreadsheets and word processing).
• A collaborative team player committed to a positive workplace culture and continuous improvement through Quality Management System (QMS) initiatives.
• Attend professional development as required to maintain skills and knowledge.

General Responsibilities

• Provides support for assigned specialists and the department staff.
• Manages calendars for personnel (specialists) to ensure training and site visits are scheduled.
• Focuses on clerical production: creating workshop materials, organizing registration, and editing documents for specialists.
• Provide dedicated administrative assistance to assigned specialists, enabling them to focus on regional service delivery.
• Actively manage personnel calendars to optimize scheduling for site visits, consultations, and training sessions.
• Execute clerical functions, including document production, editing, and the preparation of high-quality materials for workshops and professional development.
• Serve as a primary point of contact for customer requests, managing registration and attendance data with a high degree of accuracy.
• Work effectively with staff across various departments to ensure office procedures are followed and departmental goals are met.

Supervisory Responsibilities


No supervisory responsibilities

Applicant needs to possess these core values through words and actions to build positive, long-term relationships with customers by demonstrating:

• Professionalism, integrity, respect for others, expertise, and credibility at all times
• Quality in delivering what I promise and helping create superior programs and services that add value beyond what is expected
• Teamwork by working cooperatively with others to promote a positive and fun work environment
• Adaptability by being flexible, attentive to change, and ready to move quickly and decisively in response to the needs of customers
• Innovation by contributing to the implementation of new or significantly improved services and delivery methods
• Superior Service by providing personable, direct attention that delivers customer satisfaction beyond what is expected

Security Requirements


All positions at ESC 12 are defined as security-sensitive. Security-sensitive positions are those which require employees to be entrusted with certain types of data, whether electronic or in paper form. Those data elements, as defined by the ESC 12 Data Classification and Handling Policy may include, but not limited to:

• Sensitive Personal Information (SPI)
• Personally, Identifiable Information (PII)
• Protected Health Information (PHI)
• Family Educational Records (FERPA Data)
• Federal Tax Information (FTI)

All employees must adhere to all security-related policies, standards, and procedures. This includes actively safeguarding data and immediately reporting any suspected loss or theft.

Benefit Information

• ESC Region 12 provides monetary contributions up to $575 per month to use for employee/family healthcare and supplemental benefits.
• Employee earns state personal, sick, and vacation leave.
• All employees contribute to both the Teachers' Retirement System (TRS) and the Social Security retirement programs.

Mental Demands/Physical Demands/Environmental Factors

Tools/Equipment Used

• Standard office equipment, including personal computer and peripherals

Posture

• Prolonged sitting, occasional bending/stooping, pushing/pulling, and twisting

Motion

• Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching

Lifting

• Occasional light lifting and carrying (less than 15 pounds)

Environment

• May work prolonged or irregular hours

Mental Demands

• Manage multiple tasks and work cooperatively with others,
• Maintain a calm attitude in demanding situations,
• Make changes and adapt to various responsibilities on an ongoing basis,
• Work with frequent interruptions, tight deadlines, and limited office space.