Gifting Experience Account Manager

Job Description

Job Description

Description:

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members, and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators, and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and most importantly we care to our CORE about our teams, each other and we over communicate around everything…especially while we are all connected virtually.

Summary

We’re looking for a Gifting Experience Account Manager who brings together strong client instincts, thoughtful strategy, and disciplined follow-through.

This role sits at the intersection of relationship management, creative problem solving, and operational execution . You’ll partner closely with clients to understand what they’re really trying to achieve; then translate that into gifting solutions that are not just products, but part of a broader, experience-driven strategy, often brought to life through onsite environments and immersive gifting activations.

The right person is a strong listener first. Someone who can read between the lines, shape a clear point of view, and guide clients toward solutions that feel intentional, elevated, and well-executed. Just as important; you know how to take an idea and see it all the way through, managing details without losing sight of the bigger picture.

What you’ll own

Client partnership & strategy

• Build a deep understanding of each client’s brand, audience, and objectives
• Lead discovery conversations and guide clients toward clear, thoughtful gifting strategies
• Act as a trusted partner; someone clients rely on for both perspective and follow-through
• Present ideas confidently and clearly, both virtually and in person
• Strengthen relationships over time, contributing to long-term account growth

Gifting strategy & execution

• Translate client needs into creative, experience-aligned gifting solutions
• Lead sourcing efforts across a wide range of products, including opportunities to support onsite experiential gifting environments (e.g., gifting suites, curated displays, or in-event moments) when part of the broader program
• Contribute to how gifting comes to life within a space; considering product mix, presentation, and overall guest experience where applicable
• Partner with internal teams and vendor network to develop cohesive, well-considered proposals that account for both creative vision and executional feasibility
• Guide clients through selection, pricing, and approvals with confidence and clarity
• Ensure the gifting component aligns to the larger experience or program it supports, whether standalone or integrated into an event
• Bring a point of view on product, trends, and creative direction; grounded in what will work for the client

Project leadership & delivery

• Own projects from initial concept through final execution
• Manage timelines, budgets, and all moving pieces with a high level of organization
• Drive clear, proactive communication throughout the lifecycle
• Partner closely with vendors to ensure quality, accuracy, and on-time delivery
• Problem-solve in real time and navigate challenges with a calm, solutions-oriented approach

What makes someone successful here

• You’re a strong listener; you ask the right questions and pick up on what’s not being said
• You bring a strategic lens, not just execution; you connect ideas back to client goals
• You’re able to take a concept and drive it through to completion with consistency and detail
• You’re comfortable managing multiple complex projects without losing organization or quality
• You show up with a polished, credible presence; clients trust you and feel confident in your guidance
• You balance creative thinking with disciplined execution
• You’re collaborative, adaptable, and motivated to figure things out

What you’ll bring

• 6+ years in a client-facing role within gifting, promotional products, or a related space
• 2+ years leading gifting product programs end-to-end, from strategy and sourcing through execution
• Proven ability to manage budgets, vendors, and multiple concurrent projects
• Strong communication skills; clear, concise, and persuasive
• Highly organized with strong attention to detail
• Comfortable operating in a fast-moving environment with shifting priorities
• Natural curiosity and awareness of trends within gifting, product, and brand experience

Additional details

• Travel approximately 20% (onsite programs, long days/light lifting)
• Participate in team brainstorms, department meetings, and industry events as needed

Location

Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

Equal Employment Opportunity

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program

Requirements: