Task Area Program Manager (Universal IT Customer Support)

Responsibilities for this Position

Location: USA DC Washington
Full Part/Time: Full time
Job Req: RQ225206

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Financial Management, Information Technology Infrastructure Library (ITIL), People Management
Certifications:
None
Experience:
8 + years of related experience
US Citizenship Required:
Yes

Job Description:

Task Area Program Manager

Advance how our customers operate while you advance your career. Join GDIT as Task Area Program Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Task Area Program Manager the work you'll provide the full range of Customer Support and Engineering Services to meet the mission needs of the Department. This includes enhanced service delivery and response times to support all DT customers across all devices and services, utilizing a comprehensive and efficient approach to enable the Department's global footprint, which encompasses approximately 175,000 desktops and laptops, and over 65,000 mobile phones and tablets.

Leads and manages the Universal IT Customer Support task area. Responsible for delivery of all requirements within the assigned area, alignment with Department business lines, and supervision of project managers and technical staff.

WHAT YOU'LL NEED TO SUCCEED:

Bring your technology expertise and drive for innovation to GDIT. The Task Area Program Manager must have:

• Bachelor's degree in a relevant field
• 8+ years of experience managing IT projects or programs, with at least 3 years in a federal environment
• PMP or equivalent certification preferred
• Experience supervising technical teams and managing budgets
• Active Secret security clearance. The ability to obtain a Top Secret security clearance by the time of award as required by the contrac

GDIT IS YOUR PLACE:

• At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $142,792 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI286110896

Task Area Program Manager


Advance how our customers operate while you advance your career. Join GDIT as Task Area Program Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.



MEANINGFUL WORK AND PERSONAL IMPACT


As a Task Area Program Manager the work you'll provide the full range of Customer Support and Engineering Services to meet the mission needs of the Department. This includes enhanced service delivery and response times to support all DT customers across all devices and services, utilizing a comprehensive and efficient approach to enable the Department's global footprint, which encompasses approximately 175,000 desktops and laptops, and over 65,000 mobile phones and tablets.


Leads and manages the Universal IT Customer Support task area. Responsible for delivery of all requirements within the assigned area, alignment with Department business lines, and supervision of project managers and technical staff.



WHAT YOU'LL NEED TO SUCCEED:


Bring your technology expertise and drive for innovation to GDIT. The Task Area Program Manager must have:

• Bachelor's degree in a relevant field
• 8+ years of experience managing IT projects or programs, with at least 3 years in a federal environment
• PMP or equivalent certification preferred
• Experience supervising technical teams and managing budgets
• Active Secret security clearance. The ability to obtain a Top Secret security clearance by the time of award as required by the contrac

GDIT IS YOUR PLACE:

• At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $142,792 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.



Scheduled Weekly Hours:
40



Travel Required:
Less than 10%



Telecommuting Options:
Hybrid



Work Location:
USA DC Washington



Additional Work Locations:



Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.



Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.



About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.


Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc .


Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI286110896