IT Help Desk Technician

Join our Richmond team as an IT Technician and help keep our people, systems, and technology running at their best. In this hands-on role, you'll install, configure, maintain, and troubleshoot computer systems, networks, hardware, and software across the organization.

You'll play a key role in ensuring reliable, secure, and high-performing IT infrastructure while providing responsive technical support to employees. You'll also train and guide users on effective, appropriate, and safe use of company technology.

The ideal candidate is a proactive problem-solver who enjoys helping others, embraces new technology, and can communicate clearly with both technical and non-technical users. If you're ready to make a direct impact and help build a stronger, smarter workplace, we'd love to have you join the Richmond team.

Key Responsibilities:
• Setting up workstations with computers and necessary peripheral devices.
• Checking and install computer hardware (hard disk drives, solid state drives, mice, keyboards, etc.) to ensure functionality.
• Installing and configuring appropriate software and functions according to specifications.
• Assist security and privacy of networks and computer systems.
• Perform scheduled upgrades and maintenance to end user computers without deterring others from completing their work.
• Troubleshoot, diagnose and resolve problems.
• Maintain records/logs of repairs and fixes and maintenance schedules.
• Other duties as assigned.

Education, experience, and skills:
• Diagnostic and problem-solving skills
• Communication ability - both oral and written
• Organizational and time-management skills
• An understanding of a computer system and networks
• Good knowledge of internet security and data privacy principles
• High school diploma or equivalent
• Certification in the following is not required, but certainly an advantage:

o CompTIA ITF+

o CompTIA A+

o Microsoft 365 Fundamentals (MS-900)

o Google IT Support Professional

Compensation & Benefits:

• Competitive Hourly Pay : $21.00-$28.00 DOE
• Comprehensive Benefits Package:
  • Medical, Dental, Vision, HSA, FSA, Dependent Care FSA, Life Insurance, Disability, ADD, 401(k), Paid Time Off, Paid Holidays, Floating Holidays, ESST.

Disclaimer:

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. The position will also assume any other additional responsibilities as assigned by the manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design Ready Controls is an equal opportunity employer.

Design Ready Controls is committed to providing competitive total compensation and benefits packages. This listed range is based upon a full-time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, education, geographic locations, market conditions and internal equity.

Pay Range: $21 - $28 per hour