Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

HelpDesk Analyst

GlobalPoint

Helpdesk

Richmond VA

Long term

What You Will Do:

  • Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
  • Maintaining an inventory of agency software and hardware.
  • Working with VITA to manage the refresh process in order to take advantage of equipment upgrades.
  • Providing security for file shares and other applications.

What The Ideal Candidate Must Possess:

  • At least one year of experience providing helpdesk and desktop support.
  • A strong work ethic and exceptional customer service skills.
  • Demonstrated experience with PCs, laptops, tablets and other hardware.
  • Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
  • Detailed experience with Microsoft Office and application support.
  • Demonstrated skills with supporting remote users.
  • Working knowledge of help desk ticketing systems.
  • Basic understanding of computer networking.
  • Troubleshooting skills with ability to resolve problems quickly and thoroughly.
  • Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
  • Good oral communications skills with the ability to interact with all levels of agency personnel.
  • Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
  • Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
  • Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Skill - Required / Desired - Amount - of Experience

Helpdesk and desktop support - Required - 3 Years

Hardware support (PCs, laptops, tablets, printers, scanners, monitors) - Required - 3 Years

Microsoft Windows 10 and 11 - Required - 3 Years

Microsoft Office 365 Support - Required - 3 Years

Remote user support - Required - 2 Years

Basic computer networking knowledge - Required - 2 Years

Experience supporting Xerox multifunction hardware - Highly desired - 1 Year

Experience with VITA systems or processes - Highly desired - 1 Year

HP and/or Dell certification - Highly desired - 1 Year

A+ certification - Highly desired - 1

Vacancy posted more than 2 months ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to HelpDesk Analyst. Be the first to apply!