Case Manager

Job Description

Job Description

Description:

Be Part of Something Radically Different

At Holon Health, we don’t do “business as usual.” We’re a trailblazing healthcare startup reimagining what it means to care—for our clients and our people. We provide whole-person care to justice-involved individuals living with Substance Use Disorder (SUD) and we do it with deep compassion, community wisdom, and an unshakable belief in second chances.

Our approach throws out the playbook. We integrate medical, behavioral, and social care. We prioritize prevention and recovery. We treat clients like people, not checkboxes. And just as importantly, we know that our team can only care for others if they’re cared for themselves. That’s why we lead with flexibility, trust, and a culture built on well-being, inclusion, and respect. If you’re energized by meaningful work and want to feel good about how you spend your days, read on.

Position Summary

Holon Health is seeking a compassionate and highly organized Case Manager to jour our collaborative care team. The Case Manager will play a crucial role in proactively monitoring client progress, ensuring adherence to treatment plans, and providing ongoing support to facilitate positive treatment outcomes. This position offers a unique opportunity to make a significant impact on the lives of individuals in recovery and contribute to a patient-centered, integrated care model.

Schedule & Location

This is a full remote role, but the individual must be physically located in the United States. Hours will typically be 40 per week with some flexibility around when those hours occur. 

What You'll Do

• Actively review client activity within the program, including: drug test results, system logins and lesson completion rates, and appointment attendance and adherence.
• Monitor client progress against their individualized treatment plan.
• Identify any deviations from the plan and collaborate with the clinical team to develop appropriate interventions.
• Identify potential barriers to client engagement and proactively address them with the client.
• Verify client insurance coverage and eligibility for treatment services.
• Coordinate client appointments with providers, including scheduling and rescheduling as needed.
• Provide support to the clinical team when follow-up with clients is needed.
• Assist clients with identifying and accessing necessary community resources and referrals (e.g., housing, transportation, employment).
• Coordinate referrals with external agencies and providers.
• Assist clients with troubleshooting technical issues related to our proprietary technology platform.
• Provide guidance on navigating the platform and accessing program resources.
• Respond promptly to client inquiries and concerns.
• Provide ongoing support and encouragement to clients throughout their treatment journey.

Requirements:

What You Bring to the Table

• Outstanding communication and interpersonal skills to effectively engage with individuals from diverse backgrounds in a judgment-free and culturally sensitive manner.
• Exceptional organizational and time management skills.
• Ability to conduct concise yet supportive phone conversations.
• An understanding of the community served, the justice system, and community connectedness.
• A strong understanding of the healthcare system including medical insurance.
• Ability and willingness to provide emotional support, encouragement, and motivation to clients.
• Written and oral fluency in English and Spanish is preferred.
• Strong computer skills; prior experience utilizing an EHR/EMR strongly preferred.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to work independently and be self-directed and flexible.
• Ability to perform functions with minimal supervision.

Education & Experience

• High school graduate or equivalent required; associate degree preferred.
• 1-3 years of experience working in a behavioral health setting preferred.

The Holon Way

We’re not just building a better model of care—we’re building a better workplace. That means:

· Unlimited PTO (we mean it)

· Remote-first culture with connection baked in

· Full suite of benefits, including health, dental, vision, life, and disability

· 401(k) with company match

· Space for self-care, because you can’t pour from an empty cup

· Room to grow in a high-impact, mission-driven startup

· A team that celebrates wins, learns from losses, and has your back

Our Commitment to DE&I

Diversity, equity and inclusion aren't buzzwords here: they're the foundation. We embrace the full spectrum of human experience and are proud to be an equal opportunity employer. If you're passionate about our mission but don't meet every qualification, we still encourage you to apply. 

Ready to do work that matters, on a team that sees you?

Apply now. Let's build something extraordinary, together.