Medical Support Assistant (Advanced)

Advanced MSA Position

The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model on the Office of Community Care (OCC). Duties of this position include but are not limited to:

• Coordinates care with community partners, the patient care team, and the Veteran to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge).
• Manages multiple complex systems for follow-up care such as consults, tests, etc.
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with Veteran care by sharing information and collaborating with the interdisciplinary team.
• Identifies incomplete authorizations and communicates with OCC team and PACT providers.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
• Screens new consults for non-VA care for eligibility.
• Determines the veteran's eligibility to receive medical services through OCC processes and reviews and updates procedure manuals.
• Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities.
• Contacts veteran by telephone to explain pending or new consult request.
• Ensures that veteran appointments are made with other VA facility, contract site, or community providers of veteran's choice as appropriate.
• Educates providers and team members about patient's medical care by emails, fax, telephone and scanning medical documentation into veteran's electronic medical records.

Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility.

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Available

Virtual: This is not a virtual position.

Functional Statement #: 564-01494-F

Permanent Change of Station (PCS): Not Authorized