Customer Service Representative I

Job Description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana's largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 8am-4:30pm

WORK LOCATION

Hybrid; primary location 714 N Senate Ave, Suite 110

KEY RESPONSIBILITIES

• Manage incoming calls from patients seeking to schedule appointments and direct calls to appropriate team members as needed.
• Conduct outbound calls to schedule patients and provide appointment follow-up.
• Process orders for CPAP and BiPAP devices for patients diagnosed with sleep apnea.
• Verify insurance benefits and obtain prior authorizations as required.
• Review sleep study documentation to ensure patients meet established criteria for services and equipment.
• Schedule patient appointments and maintain accurate scheduling records.
• Accurately gather, document, and update patient information and interactions within scheduling and database systems.
• Process service requests, order updates, exchanges, and related patient support activities.
• Collaborate with internal departments to resolve patient concerns and service issues.
• Communicate effectively with patients, providers, referral sources, and other healthcare partners.
• Determine appropriate solutions for routine patient and customer concerns while adhering to organizational policies and guidelines.
• Maintain confidentiality of patient information and comply with all applicable privacy requirements.
• Demonstrate professionalism, empathy, and a positive attitude in all patient and customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.