Call Center Representative

Job Details:

Position: Call Center Representative

Location: Indianapolis, IN 46240 and Newark, DE 19713

Duration: Full-Time Employment, Direct Hire

Note: There are different schedules after training. (Mon-Fri: 8-5, 10-7, 12-9, the managers will assign the shift as per the business need.)

Responsibilities:

• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

Skills:

• Minimum education, skills and experience required.
• Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
• Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
• Reliable, ability to work flexible day, evenings and weekend hours as required.
• Basic computing skills
• Must be able to obtain required License for collecting upon placement.
• Preferred education, skills, and experience.

Education:

• High school diploma or equivalent; some college coursework in business or related fields is preferred.
• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.