Call Center Member Service Representative
Indiana Members Credit Union
Member Service Representative
Purpose: Answer incoming phone calls. Provide a variety of service functions with excellent member service.
Responsibilities and Duties:
- Answer telephone calls and process members transactions as requested
- Answer individual questions or help members with problems regarding their account
- Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
- Process wire transfers by mail, fax, and email
- Mail or overnight check withdrawals from members' accounts
- Order checks and debit cards, process stop payments, mail statements and histories
- Provide help with online banking, reset PINs and passwords
- Post mail deposits and mail payments
- Assist branches with problems in the phone center
- Scan checks, transaction tickets, membership agreement forms, etc.
- Other duties as assigned
Education and Experience:
High School Diploma or Equivalent
6-12 Months with Call Center or financial institution experience
Completion of Indiana Members Credit Union Internal Training
Vacancy posted 4 days ago
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