Billing Analyst

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here. As a Billing Analyst at Guild, you'll manage billing and payment operations across our marketplace — ensuring tuition, revenue, and employer benefit dollars move accurately and on time. You'll investigate root causes of payment discrepancies, navigate complex partner scenarios, and drive process improvements and AI-enabled solutions that increase the team's capacity over time. As a Billing Analyst you will: Proactively analyze and resolve aged receivables, unapplied credits, and open invoices while leading collections escalations across Partner accounts to recover outstanding tuition and revenue share funds. Review new partner contracts for billing variances and manage the full onboarding/offboarding lifecycle, including invoicing setup, task coordination, and accurate documentation. Manage end-to‑to‑end cash application operations, including check processing, audit‑ready recordkeeping, and compliance with Guild's internal control standards. Proactively identify and drive opportunities for process optimization, automation, and documentation improvements that increase efficiency and accuracy across billing operations. Champion the adoption of AI‑assisted solutions to reduce manual effort and improve team capacity, actively experimenting with tools and contributing ideas for greater operational efficiency. Ensure accurate and timely processing of tuition, revenue, and employer benefit dollars across Guild's marketplace, maintaining effective approval processes and distributing invoices and partner files through the correct mechanisms. Investigate and resolve partner and internal stakeholder inquiries related to invoicing, payments, and billing discrepancies with accuracy and professionalism, joining external partner calls as a subject‑matter expert when needed. Contribute to time‑sensitive cross‑functional projects that require a high level of execution and attention to detail. You are a strong fit for this role if you have: Degree in Finance, Accounting, or other mathematical or technical area(s), or 5+ years of relevant work experience in a detail‑oriented environment with high expectations of precision A self‑starter demeanor with proven time‑management skills and the ability to work independently, while managing multiple work streams in a fast‑paced, evolving work environment Analytical, detailed, and process‑oriented tendencies Comfort collaborating with others - both internally and externally to execute on billing enablement A drive to problem‑solve and to resolve issues and incidents Experience working with a billing / payment system (potentially in a financial or healthcare environment) that requires near perfect execution; NetSuite experience preferred Intermediate to advanced Excel and/or Gsheet knowledge A desire to perform and maintain high standards of work & accuracy Experience with AI tools and AI‑assisted solutions that reduce manual effort and improve team effectiveness. Something else? Wonderful, we’re curious to learn more about you! Where you'll work This is a hybrid role based at Guild's Denver headquarters. You'll be expected in the office a minimum of 3 days per week, with flexibility on specific days worked out with your manager. We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $90,000 - $100,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity. Guild partners with the country’s most innovative employers, including Chipotle, Target, Walgreens, JPMorgan Chase, Hilton, Spectrum, PepsiCo, Tyson, and more, to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify, develop, and mobilize internal talent, enabling workers to gain skills for in‑demand roles and companies to stay agile. By connecting employees to real‑world learning, coaching, and career support, and providing companies with actionable talent insights, Guild transforms all talent into high‑impact contributors and positions companies for long‑term, sustainable growth. For more information, visit Guild is a female‑founded, certified B Corp. The company has been recognized by Fortune’s Change the World list (2021, 2025), the Forbes Cloud 100 (2020–2025), Great Place to Work (2022–2025), CNBC’s Disruptor 50 (2021–2024), TIME’s 100 Most Influential Companies (2022), Inc.’s Best‑Led Companies (2021), Fast Company’s World Changing Ideas (2020), and B Lab’s Best for the World (2019), among many others. Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits: Access to low‑cost, high‑quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO) Access to a 401k to help save for the future Vacation policy to rest and recharge 8 days of fully‑paid sick leave, to take the time to heal and or recover Family‑friendly benefits, including 12 weeks of parental leave for non‑birthing parents and 18‑20 weeks for birthing parents; 2‑week ramp‑up period for when employees return from a leave of 6 weeks or more; as well as employer‑paid short‑term and long‑term disability, employer‑sponsored life insurance, fertility and caregiving benefits. Well‑rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services Education benefits and tuition assistance to help your future development and growth Our home and headquarters in Denver, but some of our roles allow for remote work, allowing us to reach the best talent across the US. Please refer to the job location referenced below the job posting title to determine location. Roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. State locations and specifics are subject to change as our hiring requirements shift. PRIVACY NOTICE I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third‑party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third‑party service providers in connection with my application and for the start of employment. I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection. #J-18808-Ljbffr