Client Service Technician

Client Service Technician

Dallas Veterinary Surgical Center (DVSC) in Fort Worth, TX is seeking a Client Service Technician who will thrive in a team-focused atmosphere and is committed to delivering top-tier patient care and excel in providing exceptional client service. At Dallas Veterinary Surgical Center, we strive to be among the nation's premier surgical referral centers specializing in orthopedic, soft tissue, minimally invasive, and neurosurgery for companion animals.

Compensation: $19 - $22/hr. based on experience

Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Schedule: Full Time 4x10 hour shifts per week within the hours/days: Monday - Friday 7am 5pm

Job Description

As a Client Service Technician (CST), you are the face and heartbeat of the hospital. The CST will need to exhibit exceptional customer service skills (verbal and written), attention to detail, and the ability to multitask between multiple systems for patient intake. This role is client-facing but will require exceptional communication skills with clients and internal staff. Responsibilities:

• Greet all guests and customers with kindness & respect
• Check-in patients
• Provide introductory information to new customers
• Obtain patients' history, vital signs, and weight recording all information in the chart, and communicating with DVM
• Working with a team of CSRs and other departments to find appropriate solutions
• Collection of payment for services rendered
• Ensure that the reception area and exam rooms are clean and odor-free
• Verify all client information is up to date and accurate in the system
• Answer and transfers calls on multi-line telephone in a friendly and professional manner
• Strong working knowledge of veterinary procedures and pharmacology
• Discharge surgical patients and answer questions about the procedure, medications, and aftercare
• Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
• Assist with patient restraint, blood draws, and radiology
• Calculate and fill prescriptions per veterinarians' instructions
• Working knowledge of veterinary terminology

Administration:

• Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
• Gather all forms and go-home items and verify invoices and instructions before discharge time
• Scan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVM
• Make sure all exam rooms are stocked
• Scan all RDVM records, forms, lab results, etc., into patients' files
• Check messages on voice mail
• Maintain and provide information for no-shows, rescheduled, and canceled appointments
• Keep reception desk and area tidy and clean
• Clean up after pet accidents in the waiting room
• Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) order
• Clean and stock client restroom as necessary or alert custodian to needs
• Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, scanner

Qualifications:

• You have experience of at least six months working in a veterinary hospital as a veterinary assistant
• You are dedicated to maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
• Take the initiative you are a *hard worker who contributes to the operation of the entire hospital*, you will help get all the day's duties done!
• You are versatile you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
• You possess clinical skills and experience that include (but are not limited to):
• Safe patient restraint
• Excellent client service
• Phlebotomy and catheter placement
• Knowledge of radiology safety and proper technique
• Solid foundation of knowledge of common veterinary medications
• Fluent English speaking and reading skills required; multilingual candidates are encouraged to apply.

About DVSC Dallas Veterinary Surgical Center (DVSC) has proudly served the Dallas-Fort Worth community for more than 30 years as a leading veterinary surgical referral center. Our team provides advanced surgical care for dogs and cats using innovative techniques and state-of-the-art technology. We are committed to delivering exceptional patient outcomes while fostering a supportive environment where team members can learn, grow, and thrive.

Nearby Communities DVSC attracts Veterinary Technicians from throughout the Dallas-Fort Worth Metroplex, including:

• Fort Worth, TX
• Arlington, TX
• Keller, TX
• Southlake, TX
• Grapevine, TX
• North Richland Hills, TX
• Hurst, TX
• Bedford, TX
• Colleyville, TX
• Burleson, TX
• Weatherford, TX
• Dallas, TX

Know Someone Amazing? If this role isn't the right fit but you know a great Veterinary Technician, send them our way! Email View email address on click.appcast.io to learn more about current opportunities.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at View email address on click.appcast.io Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.