Senior Customer Success Manager

The Opportunity Adobe helps people change the world through digital experiences. We give everyone — from emerging artists to global brands — the tools to design and deliver memorable digital experiences. We care about helping people create beautiful images, videos, and apps, and we're reshaping how companies connect with customers across every screen. In this role, you'll support a defined portfolio of customers as their trusted partner, helping them adopt Adobe solutions, realize value, renew, and grow. You'll learn each customer's business goals, industry, and success metrics, then align Adobe solutions to create measurable impact. This is a consultative role that calls for thoughtful collaboration, clear communication with senior customers, and experience working across teams. You'll care for the customer relationship after the initial sale and help customers reach the outcomes they're hoping for, while spotting opportunities to deepen Adobe's partnership over time. What You'll Do As a Customer Success Manager, you'll look after the overall success and health of your portfolio. You will: Care for the post-sale relationship across a defined portfolio of customers, supporting long-term retention and growth Create and carry out tailored success plans that connect to each customer's goals and measurable business outcomes Build genuine, multi-threaded relationships across business and technical stakeholders, including executive sponsors Host strategic business reviews (QBRs/EBRs) to share value realized, review progress against goals, and agree on what's next Encourage product adoption and value realization by spotting gaps, sharing best practices, and aligning solutions to evolving customer needs Watch customer health, usage trends, and engagement signals so you can address challenges early Partner with Sales on account planning, renewals, and expansion, contributing to forecasting and longer-term growth plans Share the voice of the customer internally, bringing feedback to Product, Support, and Marketing to improve the customer experience Work through complex customer environments, bringing multiple stakeholders together around shared goals What You'll Bring A Bachelor's degree or equivalent experience Around 10 years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role in SaaS or technology (we welcome applications from candidates with adjacent backgrounds, too) Experience caring for a portfolio of accounts, including retention and growth Comfort engaging with senior stakeholders and building credibility over time A track record of developing account strategies that connect solutions to business outcomes Experience hosting business reviews and presenting to leadership audiences Analytical comfort with customer usage data, adoption trends, and performance metrics Thoughtful communication, presentation, and interpersonal skills The ability to juggle several customer relationships at once and prioritize well A curious, ownership-minded approach and genuine care for customer experience Familiarity with digital marketing, digital media, data platforms, content management, or customer journey solutions is welcome, though not required Willingness to travel up to 20% About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io. AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process. At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. There's more than meets the eye when it comes to Adobe. Take the quiz and see how well you know us! Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email View email address on click.appcast.io or call View phone number on click.appcast.io.