Product Owner - Knowledge Management Platform

Job Description

Role Summary

J.P. Morgan Asset Management’s RFP and DDQ function operates at significant scale supported by writers across the US, EMEA, and APAC. The firm has invested meaningfully in AI-assisted capabilities, and the next step is to unlock higher automation and quality by upgrading the content foundation itself. This role is accountable for transforming the current content management system from a document-oriented content library into a governed, machine-readable knowledge management (KM) platform that can reliably power retrieval and generation at scale. You will set the strategy, build the operating model, and partner with technology to build the platform.

What You Will Own

• KM platform strategy and roadmap: Define and execute the multi-phase roadmap to convert IRL into a governed, machine-readable KM platform. Establish content schema standards, taxonomy/ontology direction, versioning rules, and minimum metadata requirements that improve retrieval accuracy and generative performance.
• Freshness and coverage governance: Design and implement freshness SLAs by content domain (e.g., firm, product, investment process, performance narrative, risk/compliance disclosures), with automated enforcement mechanisms and clear accountability for approvals and renewals. Build instrumentation to measure coverage gaps, duplication, and “content debt,” and drive an investment plan to close gaps.
• Learning loop architecture: Build the feedback infrastructure that captures downstream edits, win/loss outcomes, and convergent adviser variants. Convert these signals into a structured curation queue with prioritization logic, routing, and measurable throughput. Ensure learnings become durable knowledge objects, not one-off revisions.
• AI automation performance ownership: Own the KPI for first-draft AI fill rate. Diagnose where content-layer constraints (missing structure, inconsistent phrasing, stale artifacts, ungoverned variants, weak citations/attribution, fragmented ownership) are limiting automation, and drive remediation through schema, governance, and curation.
• Cross-functional stakeholder leadership: Partner with Technology, Compliance, Investment Specialists, and Client Advisers to embed the KM platform into the end-to-end RFP workflow. Translate user needs into platform requirements, align on controls, and drive adoption through governance forums and change management.
• Measurement, reporting, and executive communication: Own the KM platform OKRs and reporting cadence—hours saved, fill rate improvements, freshness SLA compliance, learning loop throughput, reuse rates, and quality indicators. Provide clear, data-backed narratives to senior leadership on progress, risks, trade-offs, and decisions required.

What We Are Looking For

• 8–12 years of experience in knowledge management, content strategy, information architecture, or related disciplines within financial services.
• Demonstrated success building or leading a content/knowledge governance function at scale, ideally supporting asset management, institutional sales, client reporting, or other regulated content environments.
• Practical understanding of how LLMs and retrieval-augmented generation (RAG) systems depend on structured, governed content—plus experience translating that understanding into schemas, operating controls, and measurable performance improvements.
• Proven leadership in operational transitions: redefining roles, redesigning workflows, establishing training and QA, and driving adoption across distributed teams.
• Strong data orientation: ability to define KPIs, build instrumentation, diagnose root causes, and make prioritization decisions based on signal.
• Experience working with offshore/near-shore content teams, including governance models that balance scale, quality, and accountability across time zones.
• Ability to influence across Technology, Compliance, and front-office stakeholders with clarity on risks, controls, and business outcomes.
• MBA or advanced degree preferred but not required.

Why This Role Matters

J.P. Morgan Asset Management is at a strategic inflection point: the AI tooling layer is in place, and meaningful productivity gains are already visible—but the function is approaching an automation ceiling because the underlying content foundation was not designed as a machine-readable knowledge platform. This role builds the governed content layer that makes AI durable and scalable: structured schemas, freshness enforcement, and a closed learning loop that continuously improves quality and coverage. Done well, this transformation will raise first-draft fill rates, reduce cycle time, strengthen controls, and modernize the writer population into a high-leverage governance function that compounds value with every RFP and DDQ.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​