Manager

Job Description

Job Description

Wunsche Bros. Café & Saloon – Front of the House Manager Job Description

The Front of the House (FOH) Manager at Wunsche Bros. Café & Saloon is responsible for leading daily service operations, developing the service team, and ensuring an exceptional guest experience at every touchpoint. This is a hands-on leadership role that requires constant presence on the floor, strong communication, and the ability to set and uphold standards in a fast-paced, high-volume environment.

The FOH Manager represents the Wunsche Bros. legacy—hospitality, consistency, and pride in service—while driving accountability, teamwork, and results.

Position Summary

The FOH Manager oversees all front-of-house operations including hosts, servers, bartenders, and support staff. This role ensures smooth service flow, strong team morale, guest satisfaction, and alignment with Wunsche Bros.’ service standards. The FOH Manager leads by example, coaches in real time, and owns the guest experience from open to close.

Essential Duties & Responsibilities

• Lead daily front-of-house operations with a strong, visible presence on the floor

• Set, enforce, and uphold service standards, hospitality expectations, and brand values

• Manage and coach FOH staff including hosts, servers, bartenders, and support roles

• Actively engage with guests, resolve issues in real time, and ensure memorable experiences

• Oversee floor plans, table turns, reservations, and guest flow during service

• Conduct pre-shifts, shift transitions, and post-shift follow-ups

• Monitor service quality, speed, cleanliness, and presentation

• Support scheduling, training, onboarding, and performance accountability

• Partner with leadership to drive team culture, communication, and consistency

• Ensure compliance with alcohol service laws, safety standards, and company policies

Qualifications

• Prior FOH management or supervisory experience in a restaurant or hospitality setting

• Strong leadership skills with the ability to coach, motivate, and hold teams accountable

• Exceptional guest service instincts and problem-solving skills

• Ability to remain calm, decisive, and professional in high-volume service

• Strong communication skills with staff, guests, and leadership

• Organized, detail-oriented, and operationally aware

• Flexible availability including nights, weekends, and holidays

Bottom Line

This role is for a leader on the floor , not behind a desk. If you take pride in service, love developing people, and understand that hospitality is felt—not scripted—Wunsche Bros. offers the opportunity to lead in a historic, high-energy environment.