Part-Time Patient Service Specialist

Job Description

Job Description

Job description:

We are seeking a professional and detail-oriented individual to join our client's healthcare practice in an immediate temp-to-hire Patient Service Specialist opportunity in the heart of downtown Portland. 

This is a great opportunity for candidates seeking a part-time schedule or a future hybrid arrangement, working with a great team of dedicated healthcare professionals.

Position Details:

• Part-Time (28 hours per week) - Mondays required, other days flexible depending on candidate's ideal schedule
• Hybrid schedule offered after training is completed (approx. 5-6 months after starting)
• $19.75 - $23.87 per hour compensation range

Essential Duties:

• Answer and triage phone calls, messages, and appointment inquiries
• Completing work queues within EPIC EMR – referral processing, insurance authorizations, managing missed calls from patients, etc.
• Completing in-baskets for the practice within EPIC – Responding to messages/requests from patients, providers, nurses/MAs, and other departments
• Work collaboratively with providers, nurses, and care teams to maintain efficient clinic operations
• Uphold patient confidentiality and adhere to the network's policies and procedures

Experience:

• Prior administrative healthcare experience is required
• Prior experience in office administration and customer service is required
• Professional and compassionate attitude to assist patients of the practice
• Proficiency with Microsoft Office Suite and EMR systems is required
• Strong communication and multitasking abilities