Respite Case Manager

Job Description

Job Description

Location: Yakima, WA

Who We Are:

Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to improve the quality of life and equity in our communities by providing accessible and integrated health and social services, ending homelessness and offering unique learning opportunities for students of health professions.

Why Work at Yakima Neighborhood Health Services?

YNHS offers great compensation for this position, with a starting wage of $27-$29 an hour, along with high value benefits of employer provided medical, dental, vision, life, disability and retirement insurances. To support our team, we also provide 10 paid holidays, flexible amounts of paid leave and/or cash-out options, and retention bonuses to reward commitment to our mission.

Our Ideal Candidate: We are looking for a candidate that has a passion to work with individuals who are homeless or in transitional housing The technical qualifications are:

• Associate's degree in behavioral or health sciences or related field and two years closely related work experience.
• Experience as a medical assistant or certificate of CMA or CNA completion, or willingness to learn. Qualifying work experience may be substituted year for year for education.
• Knowledge of effective case management practices; knowledge of community resources and experience in effective social service delivery. Knowledge of addiction and mental health pathologies.
• Proficiency in computer operating systems. 
• Valid Washington State Driver's License and insurance required.
• Good attention to detail; good written and verbal communication skills.
• Bilingual Spanish/English desirable.
• Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

Day to Day:

• Prepare patients for intake to medical respite program. 
• Collect patient histories, administer vital signs, review client participation agreements and perform other intake preparation as described on respite intake procedures.
• Conduct exit survey information when patients leave respite program.
• Prepare to receive patients to medical respite, including arranging for meals, coordinating with YNHS housekeeping, nursing, behavioral health, etc. 
• Coordinate and arrange patient services to primary and specialty care as directed by patient care plan and requested by medical staff.
• Document information accurately using appropriate forms and charting format in health care information record.
• Document information in Homeless Information Management System (HMIS).
• Assist with patient follow‑up activities, including referrals, recall and other patient needs.
• Assist with supply management and appropriate stocking of medical respite units.
• Maintain proper sanitation standards, according to YNHS procedure, both with cleaning and sterilization procedures of patient facilities and instruments.
• Work with housing case managers to transition patients from respite program to stable housing or alternative when stable housing is not possible.
• Provide case management support, including identifying needs to address other Social Determinants of Health.
• Assess need to determine client limitations and strengths.
• Work with agencies / organizations to maximize clients’ abilities to stabilize housing and improve self-sufficiency.
• Develop service plan with clients to set goals (including self- management goals) and action steps toward self-sufficiency.
• Maintaining confidentiality of client interactions and medical records.
• Participate in staff in-service meetings.
• Participate in quality assurance activities and peer review as requested.
• Maintain organized, clean, efficient and confidential work area.
• Perform related work and other tasks as requested.