Cashier Host-Hostess

Job Description

Job Description

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Cashier-Hostess

Department: Food & Beverage

Reports To: F&B Supervisor

FLSA Status: Non-Exempt

Prepared By: Human Resource Manager

Revised Date: May 14, 2013

Approved By: Food & Beverage Manager

Approved: May 14, 2013

Position open until filled.

JOB SUMMARY

Greet guests with in a prompt, courteous and professional manner and bids farewell upon departure. Performs cage cashier duties according to department policy and procedure. Promotes positive guest relations. Accurately and quickly handles a variety of money transactions. Responsible for an assigned drawer. Handles guests in a professional and friendly manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets every guest in a prompt, friendly, courteous and professional manner.

• Ensure guest recognition by remembering names, faces, and information that makes each guest feel unique.

• Communicates constantly with Servers, Assistant Servers and Management to ensure efficient operations.

• Ensures that tables are properly set.

• Seats guests in a timely and efficient manner.

• Operates cash register. Receives cash from customers in payment for meals. Makes change and issues receipts or tickets to customer. Reads and records totals shown on cash register tape and verifies against cash on hand.

• Offers a cordial farewell and thanks guests for dining upon departure.

• Obtain TIPS certificate and Guest Service Training within 90 days of employment.

• Perform tasks including bussing tables, seating guests, side work, and duties assigned by management.

• Communicate basic knowledge about the casino and hotel, including special events, concerts and promotions.

• Knowledgeable of all comp and coupon policies.

• Ensures floor is free of spills and debris at all times. Keeps work area clean and neat.

• Collects and inspects all menus, discarding all worn ones.

• Navigate through POS system and perform transactions such as placing food and beverage orders, typing in modifiers, splitting checks, and providing accurate table numbers and guest count.

• Makes coffee and fills fruit juice dispensers.

• Perform self-banking duties such as tendering Comps, food Vouchers, credit cards, cash, and other forms of payments. In addition, reconcile paperwork and perform proper drop with minimal variance.

• Answers phone properly and promptly giving name of restaurant and identifying self.

• Maintains familiarity with menu items and daily specials.

• Must wear black non-slip shoes.

• In friendly, outgoing, polite and courteous at all times.

• Provides answers and information to customers. Must relay all customer complaints no matter how small.

• Safeguards company assets.

• Is accountable for responsible money handling procedures.

• Is responsible for cleanliness of work area.

• Other duties as assigned.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.

• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.

• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis…

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting it to the appropriate person for proper resolution.

• To maintain a professional departmental, company and community reputation.

• To enforce performance standards, policies and procedures as they relate to the department.

• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 18 years of age.

EDUCATION and/or EXPERIENCE

High school diploma required and six months accurate and heavy cash handling experience; and/or equivalent combination of education and experience. 10 key experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS

• While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

PHYSICAL DEMANDS

While performing the duties of this job, the Team Member is regularly required to stand. The Team Member frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The Team Member is occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. The Team Member must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Performs duties in a well-lighted, ventilated, and temperature-controlled area.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to moving mechanical parts and is occasionally exposed to cigarette smoke, wet and/or humid conditions, extreme cold, extreme heat and to hazards of wet floors. The noise level in the work environment is usually loud.