Server

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Job Title: Server

Department: F&B - Restaurant

Reports To: Shift Supervisor

FLSA Status: Non-Exempt

Prepared By: Human Resources Manager

Revised Date: May 14, 2013

Approved By: Food & Beverage Manager

Approved: May 14, 2013

Position open until filled.


JOB SUMMARY

To provide an excellent dining experience to our diversified guests. Exemplify excellent guest service and extensive food and beverage knowledge.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Must be able to describe Chef's special, featured wines/spirits, promotions, and thoroughly answer menu questions with confidence.
• Deliver food orders to guests dining in a full service restaurant.
• Carry a 27" oval tray in a traditional restaurant style containing hot and cold food items.
• Perform steps of service and maintain restaurant service standards.
• Practice Safety and Sanitation techniques.
• Obtain TIPS certificate and Guest Service Training within 90 days of employment.
• Perform proper table side wine service. Capable of describing, opening, and presenting wine.
• Perform tasks including bussing tables, seating guests, side work, and duties assigned by management.
• Communicate basic knowledge about the casino and hotel.
• Navigate through POS system and perform transactions such as placing food and beverage orders, typing in modifiers, splitting checks, and providing accurate table numbers and guest count.
• Communicate with kitchen staff for salad bar and dessert section needs.
• Makes coffee and fills fruit juice dispensers.
• Perform self-banking duties such as tendering Offline Acres, Officer Comps, Business Comps, Food Vouchers, credit cards, cash, and other forms of payments. In addition, reconcile paperwork and perform proper drop with minimal variance.
• Must wear black non-slip shoes.
• Other duties as assigned.

Promotes the following within the department and among all Team Members:
• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

Blue Lake Casino & Hotel requires Team Members, on a continual basis...
• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be familiar with sanitation standards for restaurants.

EDUCATION and/or EXPERIENCE


High school diploma or general education degree (GED) and minimum of two years experience in a similar full service and cashiering restaurant. Ability to balance and reconcile cashier banks.

COMMUNICATION SKILLS


Ability to describe and up sell wines and spirits. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to guests and employees of the organization. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY


Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

• While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
• Must complete TIPS (Training for Intervention Procedures) training for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The Team Member is frequently required to talk or hear. The Team Member must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT


The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to cigarette smoke and occasionally exposed to moving mechanical parts; toxic or caustic chemicals and extreme heat, and hazards of wet floors. The noise level in the work environment is usually loud.