Service Manager Jaguar Land Rover South Atlanta

Job Description

We are seeking an experienced Service Manager . The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

_ Duties and Responsibilities: _

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.

Qualifications:
Qualifications

• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

** Preferred Qualifications: **

• Additional training or certifications related to automotive service management.

Additional Information

** Compensation (Draw / Commission): **

• On-Target Earnings (OTE): ** $160,000 - $200,000 + / year ** * If meeting and exceeding service department quotas and goals

** Schedule ** :

• FULL TIME
• 5 days / 2 days off
• Sundays off
• Weekend availability required

** Benefits: **

• Medical, dental, vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines