Billing Administrator

Service & Billing AdministratorA well-established organization in the facilities, construction, and service industry is seeking a Service & Billing Administrator to support its growing service operations team. This position is ideal for someone who enjoys balancing customer interaction, administrative coordination, and billing responsibilities in a fast-paced environment.The Service & Billing Administrator will play a key role in ensuring service work is accurately documented, invoiced, and communicated across customers and internal teams. Success in this role requires strong attention to detail, excellent organization, and the ability to manage multiple priorities throughout the day.Key ResponsibilitiesGenerate invoices for completed service and project workReview service tickets, work orders, and technician documentation for billing accuracyVerify labor hours, materials, purchase orders, and pricing prior to invoice processingCoordinate with service coordinators and operational teams regarding completed workRespond to customer inquiries related to invoices, billing documentation, and account questionsMaintain customer records and service documentationTrack open billing items and assist with issue resolutionSupport accounts receivable activities and collection-related inquiriesPrepare weekly and monthly billing reportsEnter and maintain accurate data within internal systemsAssist with contract administration and customer account managementAnswer incoming phone calls and emails from customers and internal stakeholdersProvide administrative support to service leadership and operations teamsQualificationsRequired2+ years of experience in administrative support, billing, invoicing, customer service, service coordination, or project administrationStrong proficiency with Microsoft Office, including Excel and OutlookExcellent organizational and multitasking skillsStrong attention to detail and accuracyProfessional written and verbal communication skillsAbility to work effectively in a fast-paced environmentAbility to work fully onsitePreferredExperience within HVAC, construction, mechanical services, facilities management, transportation, logistics, or field service environmentsExperience with ERP, service management, dispatching, or accounting systemsExperience reviewing work orders, purchase orders, and invoice documentationWhat You'll BringStrong problem-solving skillsCustomer-focused mindsetAbility to work independently while collaborating across teamsHigh level of professionalism and accountabilityDesire to contribute to a growing and team-oriented environmentJob Type & LocationThis is a Contract to Hire position based out of Livonia, MI.Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan – Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Livonia, MI.Application DeadlineThis position is anticipated to close on Aug 17, 2026.