Process Improvement Manager

Role Description

Are you energised by untangling complex business processes and making them work better? Do you enjoy using data to solve operational challenges and influence meaningful change? Are you looking for a role where your recommendations will translate into measurable business improvements?

At CFA Institute, you'll lead process improvement initiatives that help our enterprise functions work more effectively and efficiently. Working closely with business stakeholders, you'll analyse existing processes, identify opportunities for improvement, and implement practical solutions that enhance quality, efficiency, and performance.

This is an opportunity to combine analytical thinking with project delivery, partnering across the organisation to embed a culture of continuous improvement and deliver lasting business value. The role offers a strong balance of hands-on business analysis, process improvement and project management, with a particular emphasis on understanding problems at their root before designing effective solutions.

What You'll Do

• Lead end-to-end business process improvement projects across enterprise functions using Lean, Six Sigma and DMAIC methodologies.
• Analyse existing business processes, identify inefficiencies and recommend practical improvements that deliver measurable outcomes.
• Conduct root cause analysis and current-state versus future-state assessments to identify underlying business issues.
• Gather, interpret and analyse process data to support decision making and validate improvement opportunities.
• Partner with operational and functional teams to implement sustainable process improvements and encourage continuous improvement practices.
• Manage improvement initiatives using structured project management disciplines, ensuring delivery against agreed scope, timelines and milestones.
• Produce process documentation, process maps, reports and dashboards to communicate progress and business impact.
• Support the development and delivery of process improvement training and capability building across the organisation.
• Contribute to larger enterprise transformation initiatives while independently managing smaller process improvement projects.

Qualifications

• Demonstrable experience delivering business process improvement initiatives using Lean, Six Sigma, DMAIC or comparable methodologies.
• Lean Six Sigma Green Belt certification is preferable.
• Strong experience conducting root cause analysis, process mapping and current-state/future-state analysis.
• Excellent analytical skills with experience collecting, interpreting and using data to drive improvement decisions.
• Experience working in a business analyst or process improvement capacity, with the confidence to question existing ways of working and challenge constructively.
• Proven ability to manage improvement work using structured project management disciplines.
• Strong stakeholder management and communication skills, with the ability to work effectively across multiple business functions.
• Experience using process mapping and project management tools such as Visio, Lucidchart, JIRA or Microsoft Project.

Benefits

• Expected salary range: US - $92,500 - $123,300 per year.
• Eligibility for an annual discretionary incentive bonus.
• 12% employer contribution to a pension plan.
• Comprehensive medical benefits package.
• Comprehensive benefits package to support employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.