Customer Service and Sales Specialist

Sales & Customer Service Specialist

Established in 2002, FOH is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House and room360? by FOH. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as "Best Workplaces in Manufacturing and Production". We are proudly certified as WBENC (Women's Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE) partners and suppliers.

FOH offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

Position Summary:

The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquiries, and overseeing various administration within assigned accounts.

Major Duties Include:

• Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts
• Oversees the internal accounts administration of a variety of national and/ or regional accounts
• Resolves any issues in a timely manner as it relates to assigned accounts, including returns, damages, purchase order discrepancies, etc.
• Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed
• Filters phone calls from the general queue, providing excellent customer service and information (e.g.inventory levels, pricing, product information, representation information, etc.)
• Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end
• Completes open order monthly reporting on SAP Business One
• Responds to all communications and inquiries within 2-4hours
• Works in tandem with other team members to ensure business partner efficiencies and results
• Records personal daily punches and approves accurate bi-weekly time and attendance records
• Actively participates and engages in all one-on-one and group meetings
• Performs other duties as assigned
• Promotes our FOH Culture in all interactions

Education, Experience, and Computer Skills:

• 2+ years' experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality
• College degree preferred
• Proficient in all Microsoft Applications, Outlook and Excel
• Familiar with ERP systems, SAP Business One preferred

Skills Needed for Success:

• Follows directions and works under pressure to meet deadlines
• Stress and time management skills
• Analytical, creative, practical problem-solving skills
• Customer service and interpersonal skills
• Communicate with clarity verbally and via e-mail
• Work collaboratively and as part of a diverse team
• Small project management skills and strong attention to detail

Desired Characteristics and Qualifications:

• Organized, action and detail oriented
• Demonstrates sound work ethics
• Possesses cultural awareness and sensitivity
• Ability to re-arrange tasks as priorities change
• Highly enthusiastic, positive-minded, and composed in challenging situations
• Thrives in a goal-driven environment

Physical Requirements: While performing the duties of this role, the team member is frequently required to stand, walk, talk and hear. The team member frequently is required to handle or feel and reach with hands and arms. The team member is frequently required to sit; The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.

Benefits & Pay:

At FOH, we value our team members as our most important asset, which is why we offer a benefits package designed with their well-being in mind. In addition to multiple medical and dental options with supplemental insurance and 401(k) plan (fully vested) and bonus incentives, we offer paid holidays, vacation, and even time off to volunteer in the community and local charities. Our team also enjoys a collaborative culture that supports their growth.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range.

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH