Supported Housing Case Manager

Job Description

Job Description

SUMMARY:

Provides direct service with program recipients and completes administrative tasks to assist Director of Social and Community Services in management of Bridgeways housing program, which involves federal, state, local, and private funding. This is accomplished in a manner that promotes service delivery consistent with the mission and philosophy of Bridgeways and meets all requirements set forth by licensure, contracts, and organization policies.

Position: Full-time

Pay: $27.65 - $29.70/ hour

Benefits:

Our benefit programs have been curated to provide employees with multiple options and comprehensive coverage including:

• Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $39 biweekly (must work 30+ hrs/week)
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401k with immediate vesting and employer contributions of 3% of gross salary following 1 year of service.

100% Employer Paid Benefits:

• Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week)
• Teledoc Health Coverage (if working <30 hrs/week)
• Vision, prescriptions, and entertainment discounts

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Understands and practices safekeeping of client protected health information per Bridgeways’ HIPAA policies and procedures.
• Maintain a reliable attendance record and adhere to scheduling requirements based on business and clients’ needs.
• Provides direct Social and Community Services to facilitate housing placement and post-placement stabilization to clients involved housing case management services. Completes day-to-day tasks within housing program, facilitating access to safe, secure, affordable housing, including but not limited to completing paperwork/electronic documentation, collecting and entering required data into the Homeless Management Information System (HMIS), and documenting all work appropriately.
• Provides case management/information and referral to other community resources; supportive counseling as appropriate utilizing Motivational Interviewing to facilitate coordination with other resources. Assists individuals in the community to obtain necessary documentation for benefits and to coordinate service provision. Documents and submits all paperwork required for services provided in a timely and accurate manner to ensure compliance.
• Represents Bridgeways in community and regional activities, committees, and work groups as requested.
• Establishes liaisons and relationships with appropriate community agencies to meet necessary current and future housing needs.
• As applicable, attends scheduled Sponsoring Agency meetings, has current knowledge of Shelter Plus Care program requirements and changes, submission of monthly, quarterly and annual required reports, ensuring all objectives are met. Has knowledge of procedures related to Shelter Plus Care application, termination, and hearings.
• Stay abreast of WA State landlord-tenant law, screening laws and procedures, and other appropriate laws and ordinances pertaining to housing regulation.

Specific tasks include and is not limited to:

• Conducting assessments to identify participants’ needs and preferences
• Working with participants to develop short and long-term measurable goals, including the development of individualized community integration
• Providing service-planning support and participate in person-centered plan meetings
• Coordinating and linking participants to community support services i.e. primary care provider, behavioral health services, etc., including those supports designed to obtain and maintain independent living.
• Providing benefit assistance (including obtaining documentation, navigating and monitoring the application process, and coordinating with the social service agency)
• Providing supports to assist participants in the development of independent living skills
• Coordinating with participants to review, update and modify their housing support and crisis plan
• Connect participant to resources that will assist in long-term tenancy
• Working with private market, scattered-site landlords to grow and foster opportunities for housing opportunities
• Acting as a liaison with landlords to promote the success of individual participants

Requirements

QUALIFICATIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Two years’ experience working in a social service or behavioral health agency experience working with adults with chronic and persistent mental illness and familiarity with local, state, and federal low-income housing resources, community resources, and local homeless programs.
• Lived experience congruent with the Target Population for this service and/or Peer Certification may substitute for the social service agency requirement.
• Knowledge of Medicaid, BHO, WAC, and managed care client requirements regarding clinical services and documentation at a highly developed level. 
• Knowledge of and demonstrated skills in the effective provision of clinical behavioral health services in adult mental health. 
• Knowledge of current behavioral health care practices.
• Knowledge of and demonstrated skills in the processes of CQI, quality assurance, and quality improvement.
• Knowledge of local, state, and federal housing guidelines, trends, and funding opportunities. Knowledge of Landlord/Tenant Law, Fair Housing Laws, Homeless Management Information Systems, Shelter Plus Care Guidelines, and community housing resources.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
• Able to understand and contribute to grant requests for housing funding.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to understand broad conceptual terms and specify fine details of concepts used in developing and implementing program, policies, and procedures.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Washington State Driver’s License.
• Requirement to pass Background check in accordance with Customer Guidelines and Requirements. 
• Must be authorized to work in the United States. 

OTHER SKILLS AND ABILITIES:

• Ability to promote housing services offered by Bridgeways in community settings.
• Ability to learn and utilize electronic medical records for confidential and safe record-keeping that conforms to agency requirements. 

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to walk and climb stairs or balance.
• The employee is occasionally required to stand, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or more up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The employee works in an office space provided in either an administrative office environment or clinical facility environment.
• The noise level in either work environments is usually moderate.

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.