Patient Services Rep Oncology Infusion Scheduling Full time

Patient Services Rep Oncology Infusion Scheduling Full Time

Collaborate closely with the clinical team to accurately schedule and coordinate infusion appointments according to patients' treatment plans and clinic availability. Work directly with nurses and physicians to ensure that schedules are aligned with patient care needs, including the timely administration of treatments and any necessary follow-up appointments. Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals. Excellent organizational skills to manage multiple schedules and priorities efficiently. Ability to work in a fast-paced environment with attention to detail.

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient calls as appropriate. Coordinates scheduling of outside testing for patients. Serves as liaison between patient and practice. Provides back-up for scheduling appointments. Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality. Completes daily reconciliation report to assure charges have been entered correctly. Pulls charts and readies them for the next day appointments; files completed patient charts daily. Files test/procedure results in patient's medical record after physician has signed off on the results. Liaisons with company representatives or potential employees to assure correct services are provided. Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

High school diploma or GED equivalent. Zero (0) to two (2) years' experience in a customer service position. Bachelor's degree. One to three years prior Physician office experience required. Working knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background check that includes criminal history on newly hired team members and, at times, internal transfers. Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.