Licensed Social Worker - El Paso, TX

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Optum family of businesses is seeking a Licensed Social Worker to join our team in El Paso, TX. As a member of the Optum Health Enterprise Clinical Services team, you'll be an integral part of our vision to make healthcare better for everyone.

The Licensed Social Worker serves as a key member of the interdisciplinary healthcare team, managing non-HCBS waiver member care to improve clinical outcomes, financial performance, and member satisfaction. This role oversees the member's case within the scope of licensure, provides guidance to non-RN clinicians, and develops, monitors, and adjusts individualized care plans to ensure optimal health across the care continuum.

This position follows a hybrid work from home (WFH) model, with field visits as needed. The schedule is Monday - Friday, 8:00 AM MT - 5:00 PM MT, no evenings, weekends or holidays.

Must reside and hold an unrestricted license in the state of Texas.

We are committed to your well-being and growth, offering a comprehensive package of perks and benefits with varying eligibility based on role, including:

• Competitive salary
• Flexible work models & paid time off, when you need it
• Health and well-being benefits like health insurance, 401k matching, and other family support and wellness resources
• Professional development with tuition reimbursement and dedicated learning time to advance your career
• Mileage reimbursement

Primary Responsibilities:

• Conduct comprehensive assessments (telephonic or in-person) to identify physical, behavioral, and social needs
• Develop, implement, and monitor individualized care plans in collaboration with members, families, and providers
• Coordinate care for members with chronic conditions, disabilities, or high‑risk complications
• Facilitate referrals to social services, community resources, and support programs
• Educate members and families on care options and available services
• Serve as the primary point of contact for care coordination and advocate for member needs
• Ensure timely documentation of assessments, care plans, and service delivery
• Participate in interdisciplinary team meetings and support safe transitions of care

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Master's degree in social work (MSW) and current Texas licensure as a Licensed Social Worker
• 2+ years of experience in community health, case management, or clinical care settings
• Proficiency with MS Word, Excel, and Outlook
• Bilingual (Spanish)
• Dedicated home office space and access to install secure high‑speed internet in home (Cable Broadband, DSL, or Fiber)
• Ability to travel within assigned region; valid driver's license and reliable transportation

Preferred Qualifications:

• Experience with STAR+PLUS Texas Medicaid managed care program

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.