Front Desk Administrator

Job Description

Job Description

Are you a talented multitasker who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business. You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today!

Candidates must be located in Florida and able to work on-site

Who We Are

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law — the Marchman Act and Guardianship — which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones. 

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve. 

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do. 

Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered .

Compensation:

$55,000 - $58,000 yearly

Responsibilities:

• Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
• Book travel arrangements and prepare itineraries so off-site meetings go smoothly
• Make appointments for employees and ensure the calendar is current and correct
• Respond to incoming phone calls and emails and make sure the right people receive all important information
• Keep the front office secure by ensuring all visitors follow the proper sign-in procedures

• Serve as the first point of contact for clients, visitors, and callers, providing a warm and professional experience
• Answer and direct incoming phone calls and emails to the appropriate team members
• Greet and assist clients and guests arriving at the office
• Manage incoming and outgoing mail, packages, and deliveries
• Maintain office supplies, inventory, and vendor orders to ensure smooth day-to-day operations
• Schedule meetings, appointments, and conference room usage
• Provide administrative support, including data entry, document preparation, scanning, filing, photocopying, and record management
• Assist with firm events, meetings, and travel arrangements as needed
• Support attorneys and staff with special projects and assigned administrative tasks
• Maintain organized office systems and ensure common areas remain professional and welcoming
• Assist leadership with operational and administrative initiatives as assigned

Qualifications:

• Must have graduated high school, received a G.E.D. or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• 1+ year of front desk receptionist experience or related job experience preferred
• Proficient computer skills and knowledge of Microsoft Office
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

• Candidates must be located in Florida and able to work on-site
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with a professional demeanor
• Exceptional organizational skills and attention to detail
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Proficiency with Microsoft Office Suite and general office technology
• Comfortable handling sensitive and confidential information
• Previous experience as a receptionist, administrative assistant, office coordinator, or similar administrative role preferred
• High school diploma or equivalent required; additional administrative training or education is a plus

About Company

What We Offer

• Competitive compensation

• A structured, growth-focused environment with clear expectations

• Purpose-driven work

• The opportunity to contribute to something meaningful and well-run

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.