Ryder's Customer Engagement Manager

Customer Engagement Manager (CEM) Location: Hartford, CT Schedule: Monday to Friday, Business Hours Employment Type: Full time, Full Benefits Pay Rate: $62,000 to $65,000 + commission Travel: Greater than 60% What You'll Do Account Growth and Sales Own and grow a book of business with clear targets for revenue and profitability. Develop and execute a sales penetration plan to expand Ryder's share of wallet within existing accounts. Identify and present upsell opportunities across Ryder's full service portfolio—including Full-Service Lease, Programmed Maintenance, Lease Financing, and Fleet Management Services. Build relationships with all buying influencers within your accounts, not just the primary contact. Segment your account base by growth potential, retention priority, and risk—and work each bucket strategically. Customer Success and Retention Serve as the go-to resource for your customers, ensuring contracted services are delivered and expectations are met. Conduct regular account reviews and monitor customer satisfaction results. Proactively identify and resolve issues before they escalates. Educate customers on new services, policy changes, and best practices to help them get the most out of their Ryder relationship. Facilitate smooth handoffs as accounts grow into more complex Ryder service tiers. Market and Competitive Intelligence Develop a strong working knowledge of your customers' industries, operations, and goals. Stay current on competitive alternatives in the market and use that knowledge to protect and grow your accounts. Maintain accurate, up-to-date records in Ryder's CRM. What We're Looking For Bachelor's degree in business, marketing, transportation, or equivalent experience. At least 2 years of customer-facing sales experience. At least 2 years of customer service or account management experience. Proven negotiation and consultative selling skills. Comfortable with contractual leasing concepts and pricing discussions. Strong relationship builder who can engage stakeholders at multiple levels. Self-directed with the ability to manage a portfolio independently. What You'll Gain A defined book of business with real ownership and room to grow it. Exposure to Ryder's full suite of services—giving you broad industry knowledge and strong career mobility. The resources of a Fortune 500 company behind every customer conversation. A career path that can lead to larger, more complex accounts and senior sales roles. Competitive compensation with performance-based upside. Compensation Pay Type: Salaried Minimum Pay Range: $62,000 Maximum Pay Range: $65,000 Additional Compensation: Annual bonus, commission, and/or long-term incentive plan based on level and/or type. Benefits Ryder offers comprehensive health and welfare benefits for full‑time positions, including medical, prescription, dental, vision, life insurance, and disability insurance options, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Employer Ryder is a proud Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status. #J-18808-Ljbffr Ryder System, Inc.