Lead Product Manager - Salesforce Service Cloud

Overview

Lead Product Manager, Product and Pricing Platform is part of the Commerce team and collaborates with operations, commercial business strategy, platform development, and executive teams within Disney Parks, Experiences & Products Technology and Digital. The role focuses on industry-leading, sellable product and pricing capabilities for Walt Disney World, Disneyland, and Disneyland Paris. The Lead Product Manager will set priorities for the Cast Service and Site Solutions Team through Salesforce Integrations and Product and Pricing Platforms, provide leadership to align and deliver the strategic vision, and contribute to Agile feature development with epics, user stories, and requirements in a matrix environment across multiple technologies.

Responsibilities

• Oversee and support end-to-end product delivery of the Disney Parks Experiences, Product & Pricing Platforms, Salesforce Service Cloud, and integrated applications go-to-market activities.
• Communicate changes in strategic direction or priority shifts to executive leadership.
• Support post-go-live and sustainment activities for the supported applications.
• Use insights from user research, focus groups, and behavioral analytics for data-driven user story creation and prioritization.
• Translate product concepts into user stories, acceptance criteria, epics, and test cases to move improvements to market.
• Consult as a Jira expert to all teams to clearly communicate workflows and organization.
• Represent the sellable product and pricing roadmap, incorporating input from key stakeholders and driving continued innovation across the company.

Qualifications

• 7+ years of experience in product management within a large, matrix organization.
• Strong experience with development methodologies, notably Scrum and Agile.
• At least 2 years of experience as a Lead Product Manager.
• Salesforce Service Cloud experience strongly preferred.
• Demonstrated leadership in building experiences and capabilities that progress teams and platforms forward in an enterprise setting.
• Experience identifying and addressing technical, financial, and operational issues in an enterprise organization.
• Comfortable working with distributed teams with varying or flexible work hours.

Education

Bachelor’s degree in a relevant field of study or equivalent experience required.

Location and Compensation

Location: Orlando, FL, USA. This role is not remote; relocation or local presence is expected where applicable. The hiring range for this position in Orlando is $148,300.00-$180,000.00 per year. The base pay offered will reflect internal equity and may vary based on geographic region, knowledge, skills, and experience. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits dependent on level and position offered.

Additional Information

Job Posting Segment: DX Technology • Primary Business: Tech Delivery, Platforms, & Core Systems • Primary Job Posting Category: Product Management • Employment Type: Full time • Alternate City, State, Region, Postal Code: Orlando, FL, USA