System Support Technician (Remote environment)

Job Description:

Home entity M&C Digital Americas

Does the person manage a team? No

Let me tell you about the role

You'll play a critical role in delivering reliable, real-world technology solutions across bp's retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.

As a System Support Technician at bp, you will partner with Technology and Business team members to perform PC Support at the Travel Center Sites. You will play a critical role in ensuring systems are deployed ready for installation and production ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, remote environment.

This role focuses on supporting imaging and break fix of both new and existing PCs, laptops, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.

What you will deliver

• Staging, deploying, asset management and daily break-fix support of PCs and Laptops.
• Ability to provide operating system support, various business applications used in day-to-day site business environment.
• Ability to work in a team environment
• Ability to clearly communicate professionally with technical and nontechnical personnel
• Demonstrate professional behavior including language, actions, and attire
• Ability to troubleshoot and coordinate vendors to maintain low-voltage cabling (data, voice, and IT infrastructure)
• Advanced computer skills
• Intermediate networking skills
• Intermediate data infrastructure knowledge
• Ability to reliably access transportation for travel to office.

What you will need to be successful (experience and qualifications)

• Associate Degree or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience)
• Computer certifications from CompTia A+, Network+, Security+ are preferred
• Requires 6-8 years of experience supporting complex end user technologies.
• Ability to validate requirements and ensure alignment with business expectations
• Experience using Microsoft Office tools (Excel, Word, Teams, Visio)
• Demonstrable experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
• Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred
• Knowledge of building Images and scripting is desired
• Strong analytical, troubleshooting, and organizational skills
• Effective communication skills and ability to work with both technical and non-technical teams
• Ability to manage multiple priorities in a fast-paced environment
• Attention to detail and commitment to quality
• Problem-solving and critical thinking
• Strong collaboration and teamwork
• Continuous learning mindset

Desired

• Experience with Retail, C-store, Fueling and Restaurant POS systems and environments
• Ability to develop and write technical documentation
• Excellent self-organization and time management skills
• Ability to evaluate and test emerging technologies
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Knowledge of endpoint management tools (Intune, SCCM, etc.)
• Intermediate understanding of cybersecurity practices

Working Location

• Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 5% + (Not Hybrid)
• May require flexible hours or on-call support depending on business needs

Working Conditions / Physical Requirements

• System PC Support Technicians are technicians that primarily work in the Technology Support Center to stage new PCs and provide support for business requirements as needed.
• This position is in a conventional office and/or warehouse facility during normal business hours. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for bp. Please be advised that we do not require any forms of payment or course by applicants to be considered for open positions.

Travel Requirement
Up to 75% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is not available for remote working

Skills:
Agility core practices, Agility core practices, Collaboration, Communication, Conflict Management, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation, Human experience design practices, Influencing, Knowledge Sharing, Measurement and metrics, Product Communications {+ 8 more}

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.