Tech Support Technician

Beacon Engineering Resources

Tech Support Technician

Tech Support Technician to provide technical support for hardware, software, and end-user technology needs. This individual will serve as a primary point of contact for IT-related issues, delivering responsive support and excellent customer service in a fast-paced environment. The ideal candidate is comfortable troubleshooting multiple issues simultaneously and has hands-on experience supporting a variety of devices and operating systems.

Responsibilities

Provide hands-on and remote technical support for Windows, Mac, and Ubuntu/Linux users.
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
Configure, provision, and deploy laptops, desktops, and other end-user devices.
Support hardware including desktops, laptops, thin clients, scanners, and peripheral devices.
Upgrade existing systems and replace or repair damaged hardware components.
Manage IT inventory assets, including documentation, deployment, decommissioning, and recycling processes.
Maintain a high level of responsiveness and customer service while handling multiple support requests.
Assist with general technology setup and ongoing user support across the organization.
Lift and transport equipment up to 25 lbs as needed.

Requirements

Bachelor's degree in Computer Science or equivalent experience
Minimum of 2 years of experience in a Service Desk or similar technical support role.
Strong troubleshooting and problem-solving skills.
Professional communication and interpersonal skills.
Proficiency supporting Windows, Mac, and Linux/Ubuntu environments.
Experience with hardware deployment, imaging, and device configuration preferred.

Apply

Vacancy posted 1 day ago

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