Construction Support Specialist

Job Details Job Location: Greater St. Louis - O Fallon, MO 63368 Responsibilities Manage construction-related customer inquiries, ensuring timely and efficient responses to questions or issues related to ongoing or completed construction projects. Function as a liaison to coordinate escalation processes between customer service and construction operations teams to resolve project-related issues that may impact customers. Collaborate with cross-functional teams, including construction project managers, to streamline communication and address service improvements that benefit both customers and internal teams. Support efforts to simplify and improve construction-related customer service processes and workflows, proactively identifying opportunities to enhance the customer experience throughout the construction process. Support onboarding and training efforts for CSRs by sharing best practices and providing guidance on handling construction-specific customer concerns and troubleshooting. Work to create customer tickets when necessary. Perform other duties as assigned, contributing to overall customer satisfaction and team success. Benefits Seeing your work makes a positive difference in the lives of our served communities. Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment). Locally owned, friendly, innovative company with high growth projections. Career development. To learn skills and participate in critical projects in all areas of the business. Qualifications High school diploma or equivalent; an associate’s degree in business, Construction Management, or a related field is preferred. 1-3 years of experience in customer support roles, ideally within construction, telecommunications, or a similar industry. Strong critical thinking skills with the ability to troubleshoot customer concerns related to construction projects. Excellent communication and interpersonal skills, facilitating effective coordination between customers and internal teams. Demonstrated organizational skills and attention to detail, ensuring thorough documentation and follow-up on customer inquiries. Ability to manage multiple tasks efficiently in a demanding environment, meeting timelines and ensuring quality in customer interactions. Experience with ticketing systems and CRM software is a plus. #J-18808-Ljbffr Gateway Fiber