General Manager, Illinois Southern Region

**About Us**Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.**Job Description****:****ABOUT ACCEL ENTERTAINMENT**Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 29,000 electronic gaming terminals in nearly 4,700 third-party local and regional establishments and 20 self-operated gaming locations across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park - Casino & Racing, features live racing, electronic gaming machines, live table games, food and beverage amenities, and pari-mutuel betting.**DUTIES AND RESPONSIBILITIES****1. Operational Performance & Execution*** Lead the overall operational infrastructure supporting route gaming operations, including warehouse, service, installation, collections, sales and call center functions.* Establish consistent operating standards, processes, and performance expectations across the organization.* Drive continuous improvement in productivity, quality, responsiveness, and cost.* Identify operational bottlenecks and implement solutions that improve speed, efficiency, and customer service.* Establish and monitor key operational metrics and hold leaders accountable for results.* Be an expert for gaming content for Illinois and work with Illinois manufacturers to stay informed on developments and collaborate with company management on recommendations.**2. Gaming Operations, Warehouse & Equipment Management*** Oversee warehouse and gaming operations to ensure equipment is received, stored, prepared, deployed, returned, and redeployed efficiently.* Establish appropriate inventory controls and processes for gaming equipment, parts, supplies, and other assets.* Partner with procurement and market leadership to ensure appropriate equipment availability.* Minimize obsolete, excess, damaged, and idle inventory.* Develop processes that maximize utilization of the company's gaming assets.* Get the right equipment to the right place at the right time at the lowest practical operating cost.**3. Service & Installation Operations*** Lead the service and installation organization through subordinate managers.* Establish service-level standards and ensure technicians consistently meet them.* Optimize technician staffing, routing, scheduling, and productivity.* Improve first-time fix rates and minimize repeat service calls.* Establish installation standards and ensure new installations are completed accurately, safely, and on schedule.* Identify opportunities to leverage technology, remote diagnostics, automation, and improved processes to increase machine uptime. + Machine uptime ultimately translates directly into revenue.**4. Customer Acquisition and Retention*** Lead sales teams to attract, retain and grow high-value locations.* Partner with Marketing, Sales Enablement, and Product teams to strengthen customer engagement and loyalty.* Monitor competitive activity, market trends, regulatory developments, and customer feedback; translate insights into clear action plans.* Identify opportunities to improve partner satisfaction and retention.**5. Collections & Cash Operations*** Lead the collections function and establish standards for timely, accurate, and secure collection of gaming revenue.* Develop processes to maximize collection efficiency while minimizing shrinkage, errors, and unnecessary labor.* Establish controls around cash handling, reconciliation, transportation, and accountability.* Partner with Finance to ensure operational collection processes support accurate financial reporting.* Identify opportunities for technology and process improvements to reduce cash-handling costs and risk.**6. Customer / Location Support & Call Center*** Lead the call center/customer support function and establish clear service standards.* Improve responsiveness and resolution of location issues.* Develop appropriate escalation processes between the call center, service organization, gaming operations, and market teams.* Use call-center data to identify recurring operational and customer issues.* Develop performance metrics that measure both speed and quality of resolution.* Turn customer issues into operational improvements.**7. Budgeting, Forecasting & Financial Management*** This should be a core accountability, not an administrative responsibility.* Develop the annual operating budget for the functions under the leader's responsibility.* Develop and maintain rolling forecasts based on operational performance and business conditions.* Establish appropriate labor, equipment, inventory, facilities, and operating expense assumptions.* Monitor actual performance against budget and forecast.* Identify variances and develop corrective actions.* Evaluate capital requirements and develop business cases for significant operational investments.* Ensure operational decisions appropriately balance service, revenue, productivity, and cost.**8. Procurement, Inventory & Facilities*** Provide leadership and direction to subject matter experts responsible for inventory procurement, facilities, and related operational support.* Establish procurement standards that balance cost, quality, availability, and operational requirements.* Develop appropriate inventory policies and controls.* Ensure facilities support safe, efficient, and scalable operations.* Evaluate facility utilization and identify opportunities to consolidate, relocate, or improve facilities.* Negotiate or support vendor relationships as appropriate.* Allow subject matter experts to remain experts, while ensuring they are aligned with the broader operating strategy.**9. People, Leadership & Organizational Development*** Build and lead a high-performing operations leadership team.* Establish clear roles, responsibilities, performance expectations, and accountability throughout the organization.* Develop managers and supervisors and create succession plans for critical positions.* Establish workforce planning and staffing models based on business requirements.* Partner with HR to improve recruiting, onboarding, retention, performance management, and employee development.* Ensure the organization has the right talent and organizational structure to support growth.* Support the EOS Operations Model**10. Operational Strategy & Continuous Improvement*** Develop and execute a multi-year operational strategy aligned with the company's overall business objectives.* Evaluate processes and organizational structures to identify opportunities for greater scale and efficiency.* Lead major operational improvement initiatives and technology implementations.* Establish standardized processes and best practices across markets.* Use data and analytics to drive operational decisions.* Benchmark performance and continuously raise operational standards.**11. Compliance, Risk, and Reputation*** Ensure full compliance with all applicable gaming, licensing, financial, employment, safety, and regulatory requirements, including Illinois Gaming Board requirements.* Promote a culture of integrity, responsible gaming, safety, internal controls, and prompt issue escalation.* Partner with Legal, Compliance, Internal Audit, Finance, Security, and Human Resources to identify and mitigate business, operational, and people risks.* Maintain strong readiness for regulatory reviews, audits, investigations, and customer or operational issues.* Protect Accel’s reputation by ensuring ethical, professional, and consistent conduct across the business unit.* People Leadership* Lead, coach, and develop a high-performing Illinois leadership team with clear expectations, decision rights, and accountability.* Build a culture that is customer-focused, entrepreneurial, operationally rigorous, inclusive, and aligned with Accel’s values.* Establish succession plans for critical roles and develop internal talent to support market growth.* Partner with Human Resources to strengthen engagement, retention, performance management, workforce planning, and leadership capability.* Foster strong communication across field, operations, sales, and corporate teams so employees understand business priorities and how their work contributes to results.**QUALIFICATIONS*** Bachelor’s degree in business, operations, finance, or a related field required; advanced degree preferred.* Ten or more years of progressive leadership experience in multi-site operations, gaming, hospitality, retail, route-based services, logistics, or a similarly complex customer-facing business.* Significant P&L leadership experience, including responsibility for revenue growth, operating expenses, forecasting, and profitability.* Demonstrated success leading large, dispersed teams through growth, operational change, and performance improvement.* Experience in a regulated industry and working with regulators, licensing requirements, audits, or compliance programs strongly preferred.* Strong commercial judgment and the ability to balance growth, customer needs, operational execution, and risk management.* Proven ability to build trusted relationships with customers, employees, peers, and senior leaders.* Excellent communication, negotiation, leadership, and problem-solving skills.* Valid driver’s license; clean driving record**PHYSICAL DEMANDS AND WORK ENVIRONMENT*** Ability to travel regularly throughout Illinois and periodically to other Accel locations.**Base Pay Range****:**$190,000-230,000/yr*This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.**Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.*Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Jobleads-US