Return Agent - PBI Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Position Details The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a full‑time Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process. Assist all customers with the rental return process, create and maintain a friendly and efficient environment, and assist in making all transactions quick and efficient. This position is located at the Palm Beach International Airport location (PBI) – 2125 Belvedere Road, West Palm Beach, FL, 33406. The position pays $16.50 per hour with the opportunity to earn monthly incentive pay bonuses. We Offer Paid time off Employee rental car discounts Retirement savings plan including 401k with matching profit sharing Health Insurance Life Insurance Dental Insurance Vision Insurance Training and development Schedule Available Monday: 3:30pm-12:00am Tuesday: 3:30pm-12:00am Wednesday: 3:30pm-12:00am Thursday: 3:30pm-12:00am Friday: 3:30pm-12:00am Saturday: OFF Sunday: OFF Responsibilities Greet all customers using prescribed, appropriate dialogue as they arrive on the lot Remind customers to check for personal belongings Identify any items found in the vehicle with a unit number, date, time and turn into lost and found Advise and review rental charges; and provide an accurate receipt to the customer Provide information in a professional and courteous manner regarding transportation to the airport terminal Thank customers using the prescribed dialogue Inquire about service, satisfaction and document dissatisfaction Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use proper statements to determine if the vehicle is being returned with a full tank of gas Complete a service alert for any mechanical and/or body damage communicated by the customers Identify vehicles on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location Identify and tag vehicles flagged for grounding or preventative maintenance and verify their movement to the proper lot location Keep lot organized for ease of access and traffic flow Seek to improve job performance through self‑assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Perform miscellaneous job‑related duties as assigned Equal Opportunity Employer/Disability/Veterans Equal Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old High school diploma or GED equivalent required Must have at least 1 year prior customer service, retail or administrative support experience Must have a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must be able to understand, read, write and speak English Must be willing to accept $16.50/hour Apart from religious observations, must be able to work one of the following schedules: Monday: 3:30pm-12:00am Tuesday: 3:30pm-12:00am Wednesday: 3:30pm-12:00am Thursday: 3:30pm-12:00am Friday: 3:30pm-12:00am Saturday: OFF Sunday: OFF #J-18808-Ljbffr