Pier Agent - Margaritaville At Sea Cruise

Overview Join to apply for the Pier Agent - Margaritaville At Sea Cruise role at SMS International Shore Operations Interviews will be held on Thursday, July 11 from 10 AM to 2 PM at 1 East 11th St, Riviera Beach FL 33404 (2nd floor of Cruise Terminal). Essential Functions & Responsibilities Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guests. Selling cruise packages and earning commission. Monitor the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas. Guide the flow of traffic throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly. Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. Escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation. Escort and monitor guests pending boarding status or requiring additional documentation. Gather data for embarkation processes including registration flow and timetables; report findings to management, as established. Assist guests with locating luggage and completing lost luggage forms when necessary. Review and verify validity of all travel documents presented by guests for check-in. Input guest travel information using the registration system and check in each guest upon arrival; ensure information is accurately processed and/or paperwork is completed. Provide guests with stateroom keys and pertinent boarding information according to department manual and training. Prepare the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials; clear and organize workstations daily and submit relevant paperwork to appropriate personnel. Performs other job related duties as assigned. Qualifications Education: High School Diploma or equivalent. Experience: Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry. Sales experience is strongly preferred. Knowledge, Skills & Abilities: Must have open availability, rotating schedule every other day; ability to communicate in English; knowledge of or ability to learn practical computer skills to register guests and navigate screens; good organizational and customer service skills; ability to work in a fast-paced environment in front of large groups; available on weekends, after hours, and on short notice as requested by management. Work Conditions / Physical Demands & Travel Frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average. Ability to safely maneuver wheelchairs; pushing and pulling guests on wheelchairs through terminal areas and ramps. Physically transfer or assist passengers in/out of wheelchairs, weight approximately 100-300 lbs. Stooping, kneeling, bending, crouching, lifting or carrying. Indoor/outdoor work environment at piers and terminal locations under varying weather conditions. Flexible hours ranging from 5:00am – 4:00pm or until ships depart; includes weekdays, weekends and holidays in various ports as assigned. Must be able to perform essential functions with or without reasonable accommodation. Seniority level Entry level Employment type Part-time Job function Sales and Business Development Industries Hospitality Referrals increase your chances of interviewing at SMS International Shore Operations by 2x #J-18808-Ljbffr SMS International Shore Operations