Dispatcher

Job Description

Job Description

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving .

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment , Humility , Optimism , Integrity , and Respect .

A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

We are seeking a detail-oriented and organized individual to join our team as an Order Dispatcher. The Order Dispatcher will be responsible for coordinating the timely and accurate delivery of orders to customers while ensuring efficient use of resources and maintaining high levels of customer satisfaction.

RESPONSIBILITIES:

• Receive and review incoming orders from customers via phone, email, or online platforms.
• Determine the most efficient routes and methods for order delivery based on customer location, order size, and delivery requirements.
• Communicate with drivers and delivery personnel to assign routes and provide necessary instructions for order pickup and delivery.
• Monitor the progress of orders in real-time and provide updates to customers regarding estimated delivery times and any delays or issues that may arise.
• Coordinate with warehouse staff to ensure that orders are properly prepared for delivery and that inventory levels are accurately maintained.
• Resolve any delivery-related issues or customer complaints in a timely and professional manner, escalating issues to management as needed.
• Maintain accurate records of all orders, deliveries, and customer interactions in the company's database or order management system.
• Assist with other duties as assigned by management to support the efficient operation of the order dispatching process.

KEY QUALIFICATIONS:

• High school diploma or equivalent; additional education or training in logistics or a related field preferred.
• 2+ years of experience in a similar role, preferably in a fast-paced environment.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and team members.
• Proficiency in computer systems and software, including order management systems and GPS navigation tools.
• Ability to work independently with minimal supervision and as part of a team in a collaborative environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

WORK ENVIROMENT :

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds.

TRAVEL REQUIREMENTS:

None.