Central Scheduler II - FT - Day - Central Scheduling Lawrenceville NJ

Job Title

Schedules and pre-registers patients for diagnostic tests accurately and efficiently in conformance with applicable guidelines to facilitate quality patient care. Handles a large volume of incoming calls and navigates between multiple systems to schedule various departments.

Minimum Requirements

Education: High school diploma or equivalent.

Experience: One year call center experience assisting patients within a hospital or medical environment required.

Other Credentials: Knowledge and Skills: Displays strong customer service and communication skills to properly assist patients' needs. Strong attention to detail.

Essential Functions

Schedules hospital outpatient tests using multiple systems. Pre-registers all patients. Obtains and advises patients of necessary pre-certification and referrals for financial reimbursement. Adheres to departmental procedures for online scheduling and STAT processes. Collaborates with physician offices to obtain updated scripts and compliant diagnosis codes. Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts. Gathers complete patient and testing information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement. Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient. Informs all patients of pre-registration process and pre-registers all patients. Acts as a liaison for hospital departments and physician practices. Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations. Verifies all authorization are obtained twenty-four hours before date of service. Follows out of network procedures. Adheres to CH attendance policy as well as interdepartmental policies and procedures. Attends all mandatory departmental meetings. Performs all other duties as assigned.

Physical Demands and Work Environment

Frequent physical demands include: Sitting

Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl

Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Airborne Communicable Disease, Dust/Particulate Matter

Benefits

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits Long Term Disability (LTD)
• Disability Benefits Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program