Desktop Support Tech

Deskside Support Role / Tech 2

Location: 1800 Nelson Rd, Longmont, CO 80501

Candidate must be able to accept conversion rate $23. Should be willing to travel for two weeks training prior to starting onsite. Training will be held in Schenectady, NY. July 24th – Start date – This week will be CompuCom training/onboarding. July 31st – Tech will travel to Schenectady for hands on training (2 weeks). August 10th – Start onsite in Longmont for 1 more week of cross training.

Deskside support role / Tech 2 role 1800 Nelson Rd, Longmont, CO 80501 | Candidates should have 3-6 years' experience supporting PC hardware and software. Comfortability providing hands and feet support for server and network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information. Top 2 skills: Deskside Support, and Customer Service. Work hours - M-F 8 am-5 PM. Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.