Desktop Support Engineer
$60k - $70kTata Consultancy Services
Must Have Technical/Functional Skills
Key Requirements
• Strong hands-on experience supporting Windows 11 (LTSC preferred) in enterprise environments
• Mandatory experience with Microsoft Intune (device management, app deployment, policies)
• Solid Active Directory experience including centrally managed profiles
• Practical experience building and supporting Hybrid Azure AD Join environments
• PowerShell scripting for automation and troubleshooting
• Application packaging and enterprise software distribution experience
• Experience with Windows OS patch testing, deployment, and compliance review
• Exposure to high-uptime / factory or multi-shift environments preferred
• Provide break/fix support for desktops, laptops, and peripherals
• Re-image systems and install/configure applications
• Troubleshoot Windows OS, hardware, and enterprise applications
• Support patching, imaging, and configuration standards
• Handle high-priority incidents under time pressure
• Coordinate with vendors for escalations and hardware replacements
• Document incidents and resolutions in ServiceNow / Remedy
• Maintain and update technical documentation; participate in meetings and reviews
Generic Managerial Skills, If any
• Strong verbal and written communication skills, especially for technical documentation and meeting notes
• Excellent time management and prioritization skills, particularly in high-pressure support situations
• Strong collaboration skills to work across infrastructure, security, imaging, and vendor teams
• Customer-focused mindset with the ability to explain technical issues clearly to non-technical users
• Willingness to take ownership and drive issues to closure in enterprise environments Base Salary Range : $60,000 to $70,000 Per Annum TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SV2
#LI-KUMARAN
Vacancy posted 4 days ago
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