Top Secret/Q Help Desk Analyst — Incident Resolution
Information Management Group Inc.
Information Management Group Inc. is hiring a Help Desk Analyst to provide IT customer service and resolve incidents. Candidates must hold an active Top Secret or Q clearance and have relevant IT experience. The role includes triaging tickets, hardware and software troubleshooting, and account management. IMG offers comprehensive benefits, including health insurance and a 401(k) plan. #J-18808-Ljbffr Information Management Group Inc.
$25 - $36 per hour
...Help Desk Analyst - Top Secret Clearance Required As a trusted federal contractor, IMG delivers mission... ...will handle IT customer service and incident resolution, address root causes of technical incidents... ...: Must have an active Top Secret or Q clearance to qualify. Key...SuggestedHourly payTemporary workFor contractorsCurrently hiring- Information Management Group, Inc. is looking for a Help Desk Analyst to deliver IT customer service and resolve incidents, requiring an active Top Secret or Q clearance. Responsibilities include ticket triage via multiple communication channels, account management, and...Suggested
- ...systems. Candidates must have an active Top Secret or Q security clearance to qualify. System... ...vendors, and stakeholders to resolve incidents and plan system changes. Participate... ...analyses. Troubleshooting and Issue Resolution Identify and resolve hardware, software...SuggestedTemporary workFor contractorsWork experience placement
- Computer Systems Analyst/Infrastructure Administrator - Top Secret Clearance Required Job Locations: US-NY-Schenectady Job ID: 2026-5886 Opportunity Information Management Group, Inc. (IMG) is a trusted leader in delivering innovative IT and cybersecurity solutions with...SuggestedTemporary work
- ...a Linux System Administrator to oversee and maintain the enterprise RedHat Linux environment. This position requires an active Top Secret or Q security clearance and involves system installation, security management, and performance tuning. The right candidate will manage...Suggested
- ...safe and compliant manpower services quickly and effectively. Job Description Utilizing the Service Now tool to manage incident tickets to resolution. Provide high quality technical support to quickly resolve tickets Utilize tools and systems access to resolve field...Flexible hours
$60k - $62k
...service requests, contributing to efficient incident resolution through appropriate escalation and... ...while adhering to established service desk standards. Perform basic troubleshooting... ...collaboratively with Service Desk staff, TierII analysts, and other ITS teams to support...Flexible hours- Progressive Recruitment is seeking a technical support specialist in Schenectady, NY. The role involves managing incident tickets using the Service Now tool, providing high-quality technical support, and ensuring excellent customer service. Qualified candidates will have...
$72k - $74k
...Service Desk Manager Pay Status and Classification: Exempt, Regular full-time... ...Manager ensures timely, high-quality incident and request resolution, drives first‑contact resolution where... ...closely with the Senior Service Desk Analyst and the Director of Client Services,...Full timeFlexible hours$80k - $110k
Job Title: Declassification Analyst Job Location: Schenectady, NY (onsite full time) Compensation: $80,000 - $110,000 Eligibility/Clearance: Top Secret or Q clearance required. Must be a US Citizen. This opportunity supports a government contract. Job Description We...Full timeContract workWork at office- ...We have an opening for a talented PayPal Dispute Resolution Specialist to perform daily responsibilities with dedication. Stay adaptable in a dynamic, fast-paced environment. Provide excellent interactions with customers and colleagues. Perks include competitive pay,...Flexible hours
$33.5 - $53.2 per hour
...peripherals and IT infrastructure in the office Document work in IT incident ticketing system thoroughly Provide support to incidents that are escalated from IT Technicians or the Service Desk Provide technical support during events, conferences and meetings, on...Temporary workWork at office- LM Wind Power / GE is seeking a Service Desk Manager in Schenectady, NY, responsible for leading the Service Desk team. This role... ...service desk operations, and communication. They will drive incident resolution and maintain quality service delivery while fostering a...
$60k - $80k
...Security Solutions Management: Implement and manage McAfee endpoint protection solutions. Monitor security alerts and respond to incidents promptly. Conduct regular security assessments and audits. Proprietary Cable Manufacturing and Soldering: Design, develop, and oversee...Full timeWork at officeMonday to FridayWeekend work- ...Administrators to support a new team under our government customer in West Mifflin, PA. This individual must have an active DOE Q clearance or an active DOD Top Secret clearance at a minimum. This individual will be a full-time employee whose primary responsibility will be providing...Full time
$55k - $65k
...repair. Job Summary As a Technology Support Analyst II , you will assist with technical... ...peripherals. Manage service requests and incidents through the ticketing system,... ...records, clear communication, and prompt resolution. Collaborate with first‑line support and...For contractorsWork at officeFlexible hours$60k - $62k
The Chronicle Of Higher Education, Inc. is hiring a Service Desk Analyst to assess and resolve technical issues for campus users. The position spans responsibilities in incident response, documentation, and providing training support. Candidates should have a Bachelor's...$69.38k - $92.28k
...vibrant communities. About the Opportunity As a Customer Insights Analyst, you will leverage data to drive meaningful business decisions... ...issues and work with system staff and management through resolution Perform testing for annual formula updates and/or as needed for...$24 - $25 per hour
...replacement, initial setup/ configuration, driver/ software upgrades, operating system and application support, and miscellaneous help desk ticket remediation. The ideal candidate will have procedural knowledge and hand-on experience performing: Initial setup / configuration...$16.06 - $24.09 per hour
...Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll... ...basic hardware issues and document incidents and resolutions within the case management system... ...Block, our purpose is simple: to provide help and inspire confidence in our clients...Minimum wageTemporary workPart timeWork experience placementSeasonal workWork at officeLocal areaRelocationFlexible hours$22 - $27 per hour
...efficiently and effectively with customers and team members Assist the manager and Team Leads with projects and other outside work Resolve incidents within established response times Provide a positive experience for end users interacting with the helpdesk team, services, and...Hourly payWork at office$22 - $27 per hour
...responsible for the ticket queues and team mailbox as part of rotating team assignments, as well as manage your workload to meet incident and request deadlines. In this role, you will need to follow proper procedure for problem escalation to cross-functional support teams...Hourly payWork at office- ...elements Paid on-the-job training Career progression opportunities - earn more as you grow We asked April, Field Technician II: Q How does your role support Spectrum's network? Employee Q&A We asked Cody, Construction Coordinator II: Q Looking back, what do you...Full time
- Jahnel Group in the United States is seeking a Software Business Analyst to translate business needs into well-defined software solutions. You’ll work with clients, developers, QA, and product teams through discovery, requirements gathering, and demonstrations. You will...
- ...coffee. Who We’re Looking For We’re looking for a Software Business Analyst to join our team. This is a highly collaborative, customer-... ...process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions. Maintain...Work at office
$20 - $22 per hour
...assignment beginning in the middle of August. Summary As a Help Desk Technician, you will take direction from a cb20 customer and... ...in ticketing system. ~ Triaging and providing issue resolutions to customers. ~ Provide support for users utilizing...Hourly payTemporary workRemote workMonday to Friday$86k - $120k
...Due to the nature of the duties of this position, this role requires the individual to have a current or active Secret Clearance with an ability to attain a Top-Secret Clearance; prerequisite for a security clearance is U.S. citizenship. Must be willing to work out of...Full timeContract workWork at officeVisa sponsorshipWork visaRelocation package$22 - $28.84 per hour
...and effectively with customers and team members Assist the manager and Team Leads with projects and other outside work. Resolve incidents within established response times Provide a positive experience for end users interacting with the helpdesk team, services, and support...Hourly payWork at office$35 per hour
On-Call IT Field Technician - PC, Mac, POS and TV Mounting Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $35 per hour (on-site) Schedule: Flexible - You accept jobs based on your availability This is an on-call,...Hourly payFor contractorsLocal areaRemote workFlexible hours- ...an Engineer for Generator and Electrical Systems to enhance expertise in technology. The role involves customer technical issue resolution and collaboration with global teams for fleet reliability. The ideal candidate will have a Bachelor's degree in Engineering with...
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