Customer Service Associate
YoungWilliams Child Support Services
Summary of Position
The CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
Essential Job Requirements
* Responds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
* Records customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions taken
* Follows standard operating procedures to ensure consistency and accuracy
* Addresses customers' inquiries and resolves problems to ensure that appropriate changes are made
* Refers unresolved customer grievances to designated departments for further investigation
* Communicates with supervisor regarding any potential needs or concerns
* Performs data entry accurately
* Regular and timely attendance
* Other duties as assigned
Required Education
* High School diploma or equivalent is required
* Associates degree preferred
Required Experience
Professional experience using Microsoft Office products
Vacancy posted 1 day ago
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