Customer Service Associate

Customer Care Representative (Automotive Sales and Service Department)

Join a team that puts customer experience first. At North Brothers Ford, we are looking for a friendly, organized, and motivated Customer Care Representative to be a key part of our growing service department.

What You'll Do

• Be the first point of contact for our customers, handling incoming calls with professionalism and care
• Schedule service appointments and ensure a smooth check-in experience
• Follow up with customers after service visits to ensure satisfaction and build lasting relationships
• Coordinate and manage a small fleet of loaner vehicles for customer convenience
• Support the service team by following processes and ensuring accurate communication
• Answer incoming phone leads for new and used car department

What We're Looking For

• A positive attitude and strong communication skills
• Ability to multitask and manage multiple phone lines in a fast-paced environment
• Strong attention to detail and ability to follow established processes and scripts
• A team-oriented mindset with a willingness to learn and grow

Previous experience in customer service or automotive service processes is a plusbut not required. We're happy to train the right person who brings enthusiasm and a customer-first mindset.

Why Join Us

• Be part of a supportive and growing team
• Gain valuable experience in the automotive industry
• Opportunity for growth and advancement

All applications are kept strictly confidential, and we welcome candidates from all backgrounds to apply.