Patient Access Representative - Contingent

Overview Open to work in several departments: Crossroads, Urgent Care, and Orange Lab. Job Description Summary The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Essential Functions Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre‑certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self‑pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees. Education Requirement High School Diploma or equivalent, required. Associate's Degree, preferred. Licensure Requirement Not specified. Certifications CPR certification (based on position and as determined by manager). Skills Demonstrated computer skills required with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills. Experience One year of health care experience, preferred. Physical Requirements Occasionally: Blood and/or Bodily Fluids; Driving motor vehicles (work required); additional testing may be required; Lifting / Carrying 0‑10 lbs; Lifting / Carrying 11‑20 lbs; Loud Noises; Pushing / Pulling 26‑40 lbs; Pushing / Pulling 41‑60 lbs; Reaching above shoulder; Squat/kneel. Frequently: Bend/twist; Patient Equipment. Continuously: Audible speech; Chemicals/Medications; Color vision; Communicable Diseases and/or Pathogens; Computer skills; Decision Making; Depth perception; Flexing/extending of neck; Hand use: grasping, gripping, turning; Hearing acuity; Interpreting Data; Peripheral vision; Problem solving; Pushing / Pulling 0‑25 lbs; Repetitive hand/arm use; Seeing - Far/near; Sitting; Standing; Walking. Additional Physical Requirements: Ability to multi-task within a stressful environment. EOE M/F/Disability/Vet #J-18808-Ljbffr Nationwide Children's Hospital