Customer Support Representative, Call Center

Customer Support Representative, Call Center

Home Office #11572 800 Stevens Port Dr Dakota Dunes, SD 57049-5005 R-2523149 $16.00 - $28.00/hr* Full time Shifts may vary

Position Summary

Join Walmart/VIZIO and take your career to the next level! VIZIO is looking for an energetic Technical Support Representative to provide courteous and professional customer support for a world-class company in the consumer electronics industry. The position is in Dakota Dunes, South Dakota. This is an amazing opportunity to join a close knit team in a fast-paced environment. Open availability required for shifts ranging Monday-Friday 7am to 8pm. This is NOT a remote position, onsite attendance required.

What You'll Do

In this role, you will provide outstanding technical and customer support to VIZIO customers, ensuring a positive and professional experience with each interaction. You'll troubleshoot technical issues by actively listening to customers and identifying solutions based on their concerns. Your day-to-day responsibilities will include tracking calls and troubleshooting steps using tools such as Excel and Salesforce to maintain accurate and organized records. As part of your work, you'll also have the opportunity to engage with and learn about cutting-edge consumer technology products.

What You Will Bring You have completed a GED or high school diploma and are recognized as a reliable team player. Your attention to detail ensures accuracy in your work, and your enthusiastic, engaging personality makes you approachable and easy to collaborate with. You are an active listener who excels at understanding customer needs, even in high-pressure, fast-paced environments. Your experience with Excel and strong typing skills support your ability to manage data and communicate efficiently. Additionally, if you have experience with advanced electronics and computer troubleshooting, that would be a valuable asset to this role.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

6 months experience addressing and responding to customer requests in a contact center or retail industry environment. 6 months experience with basic computer processing/data entry software.

Primary Location

800 STEVENS PORT DR, STE DD750 DAKOTA DUNES, SD 57049-5005, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.